GB994 Omni Channel Guidebook R16.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
New in this release are:
- Omni Channel requirements mapped to data analytics needs
- Updated KPIs for the Omni Channel maturity model.
General Information
Document series:
GB994
Document version:
2.0.2
Status:
TM Forum Approved
Document type:
Best Practice
Team approved:
18-Jun-2018
IPR mode:
RAND
TM Forum Approved:
11-May-2017
Date modified:
12-Jun-2017