IG1125 Omni Chanel Introductory Guide R14.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
This document introduces Omni Channel concepts and the prioritized use cases of CSP’s to consider while adopting Omni Channel
General Information
Document series:
IG1125
Document version:
14.5.0
Status:
TM Forum Approved
Document type:
Exploratory Report
IPR mode:
RAND
TM Forum Approved:
19-Sep-2014