IG1203 Capabilities for CEM Concepts and Processes v2.0.0

Capabilities for CEM Concepts and Processes’ builds on the initial study IG1203 v1.0.0 that explored customer experience concepts and processes that are subsequently used in updating existing and developing new processes in eTOM for customer experience. This updated version focuses on the internal view of Level 4 processes.

General Information

Document series: IG1203
Document version: 2.0.0
Status: TM Forum Approved
Document type: Introductory Guide
Team approved: 25-May-2021
IPR mode: RAND
TM Forum Approved: 23-Jul-2021
Date modified: 26-Jul-2021