RN339 Customer Experience Management Release Notes R16.0.1

The Customer Experience Management Solution Suite consists of five components: Guide book, Maturity Model, Lifecycle Model, Use Cases, ROI Model.

In the CEM Solution Suite R16.0.1, we have made a number of updates:

  • 11 new Use Cases have been added
  • The nomenclature of the use cases has been refined
  • A Business Value Roadmap has been developed to include CEM processes and a looped view of perpetual improvement.

General Information

Document series: RN339
Status: Member Evaluated
Document type: Reference
IPR mode: RAND