RN341 Customer Experience Management Index (CEMI) Release Notes R1.0

An enterprise-level index of overall Customer Experience Management performance would, if benchmarked across the industry, provide a valuable insight for C-level management in planning their activities in this area. This initial work sets the stage for the specification of how such an index would be produced.

General Information

Document series: RN341
Document version: 1.3
Status: TM Forum Approved
Document type: Reference
IPR mode: RAND