Customer Experience Use Cases Toolkit
Overview
The Customer Experience Use Cases Toolkit provides key use cases to help service providers use TM Forum’s best practices and business models to improve their customer experience offering. These include an implementation guide comprising a set of uses that represent business challenges and a unified use case template common to Customer Experience Management and Data Analytics and covers all aspects of customer centricity in terms of customer experience and data analytics.
Resources Included
| Resource Name | Document version | Document type | Team Approved Date | Download |
|---|---|---|---|---|
GB962D Customer Experience Management Implementation Guide Use Cases R19.0.1 | 9.0.1 | Best Practice | 17 Jun 2019 | |
TMF423 Unified Use Case Template for Customer Centricity R18.0.1 | 3.0.2 | Template, Standard | 18 Jun 2018 |