Apttus Quote-To-Cash – Business Process Framework Summary

Company: Apttus
Solution Title: Apttus – Quote-To-Cash
Solution Version: N/A
Frameworx Version: Version 14.5
Business Process Framework version: Version 14.5
Information Framework version:N/A
Assessment Completion Date: October 2015
Detailed Certification Report: Apttus Q2C Fx14.5 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Solution listed here against Business Process Framework (eTOM) version 14.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

Operations Level 2 processes in scope for Apttus Quote-To-Cash Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Solution Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Apttus Quote-To-Cash, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary [1/2]

Business Process Framework – Conformance Result Summary [2/2]

Solution Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

Apttus Quote-to-Cash Solution Business Process Framework (eTOM) Release 14.5 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Level 1: 1.1.1 – Customer Relationship Management
Level 2: 1.1.1.4 – Selling	[4/6]
1.1.1.4.1 – Manage Prospect	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.4.2 – Qualify Opportunity*	*Not in scope*	*Not in scope.*
1.1.1.4.3 – Negotiate Sales/Contract	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.5 – Cross/Up Selling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.6 – Develop Sales Proposal	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.4.7 – Manage Sales Accounts*	*Not in scope*	*Not in scope.*
Level 2: 1.1.1.5 – Order Handling	[6/7]
1.1.1.5.1 – Determine Customer Order Feasibility	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.5.2 – Authorize Credit*	*Not in scope*	*Not in scope.*
1.1.1.5.4 – Track & Manage Customer Order Handling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.5 – Complete Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.6 – Issue Customer Orders	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.7 – Report Customer Order Handling	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.5.8 – Close Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.10 – Bill Invoice Management	[3/3]
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.2 – Create Customer Bill Invoice	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.3 – Produce & Distribute Bill	4.6	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
Level 2: 1.1.1.11 – Bill Payments & Receivables Management	[3/3]
1.1.1.11.1 – Manage Customer Billing	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.2 – Manage Customer Payments	4.9	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.11.3 – Manage Customer Debt Collection	4.4	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
Level 2: 1.1.1.14 – Manage Billing Events	[4/4]
1.1.1.14.1 – Enrich Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.2 – Guide Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.3 – Mediate Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.4 – Report Billing Event Records	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
Apttus Q2C Fx14.5 Conformance Certification Report V1.0	pdf

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