Celfocus OM+ Business Process Framework Summary

Company: Celfocus
Product Title: Celfocus OM+ Order Management
Product Version: V5.0
Frameworx Version: Version 14.5
Business Process Framework version: Version 14.5
Information Framework version:N/A
Assessment Completion Date: November 2015
Detailed Certification Report: Celfocus OM+ Fx14.5 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Product listed here against Business Process Framework (eTOM) version 14.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

Operations Level 2 processes in scope for Celfocus OM+ Order Management Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Celfocus OM+ Order Management, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary

Product Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

Celfocus OM+ Order Management Product Business Process Framework (eTOM) Release 14.5 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Level 1: 1.1.1 – Customer Relationship Management
Level 2: 1.1.1.5 – Order Handling	[5/7]
1.1.1.5.1 – Determine Customer Order Feasibility	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.5.2 – Authorize Credit*	*Not in Scope*
1.1.1.5.4 – Track & Manage Customer Order Handling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.5 – Complete Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.5.6 – Issue Customer Orders*	*Not in Scope*	*Not in Scope*
1.1.1.5.7 – Report Customer Order Handling	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.8 – Close Customer Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.7 – Customer QoS/SLA Management	[1/6]
*1.1.1.7.1 – Assess Customer QoS/SLA Performance*	*Not in Scope*	*Not in scope.*
1.1.1.7.2 – Manage QoS/SLA Violation	4.3	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
*1.1.1.7.3 – Report Customer QoS Performance*	*Not in Scope*	*Not in scope.*
*1.1.1.7.4 – Create Customer QoS Performance Degradation Report*	*Not in Scope*	*Not in scope.*
*1.1.1.7.5 – Track & Manage Customer QoS Performance Resolution*	*Not in Scope*	*Not in scope.*
*1.1.1.7.6 – Close Customer QoS Performance Degradation Report*	*Not in Scope*	*Not in scope.*
Level 2: 1.1.2.2 – Service Configuration & Activation	[8/9]
1.1.2.2.1 – Design Solution	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.2.2.2 – Allocate Specific Service Parameters to Services	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.3 – Track & Manage Service Provisioning	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.4 – Implement, Configure & Activate Service	4.5	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
*1.1.2.2.5 – Test Service End-to-End*	*Not in scope*	*Not in scope.*
1.1.2.2.7 – Issue Service Orders	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.8 – Report Service Provisioning	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.9 – Close Service Order	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.2.10 – Recover Service	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
Celfocus OM+ Fx14.5 Conformance Certification Report V1.0	pdf

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