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Company: Reliance Jio Infocomm Ltd.
Product Title: Rancore Technologies Total Charge (RTTC) System
Product Version: V6.0.2
Frameworx Version: Version 12.0
Business Process Framework version: Version 12.0
Assessment Completion Date: July 2013
Detailed Certification Report: Rancore Technologies Total Charge (RTTC) System Certification Report
Business Process Framework Assessment Summary
TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.
Scope of Assessment – Business Process Framework Footprint
The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of Rancore Technologies Total Charge (RTTC) System that were assessed and support the corresponding eTOM processes.
Business Process Framework 12 – Operations Level 2 processes in scope for Rancore Technologies Total Charge (RTTC) System Assessment
The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.
Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes
Product Conformance Summary – Business Process Framework
The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Rancore Technologies Total Charge (RTTC) System, Business Process Framework Assessment.
Business Process Framework – Conformance Result Summary CRM [1/2]
Product Conformance Detailed – Business Process Framework
Rancore Technologies Total Charge (RTTC) ProductBusiness Process Framework (eTOM) Release 12.0 Conformance |
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| Business Process Framewrocesork Process | L3 Process Score [L2 Coverage] |
Comments |
| Level 1: 1.1.1 – Customer Relationship Management | ||
| Level 2: 1.1.1.13 – Charging | [4/4] | |
| 1.1.1.13.1 – Perform Rating | 5 | FullyConformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.13.2 – Apply Rate Level Discounts | 4.7 | Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details. |
| 1.1.1.13.3 – Aggregate Items For Charging | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.13.4 – Manage Customer Charging Hierarchy | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.1.14 – Manage Billing Events | [2/4] | |
| 1.1.1.14.1 – Enrich Billing Events | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.14.2 – Guide Billing Events | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.14.3 – Mediate Billing Events | 0 | Not assessed. |
| 1.1.1.14.4 – Report Billing Event Records | 0 | Not assessed. |
| Level 2: 1.1.1.15 – Manage Balances | [4/4] | |
| 1.1.1.15.1 – Manage Balance Containers | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.15.2 – Manage Balance Policies | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.15.3 – Manage Balance Operations | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.1.15.4 – Authorize Transaction Based on Balance | 5 | FullyConformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 1: 1.1.2 – Service Management & Operations | ||
| Level 2: 1.1.2.1 – SM&O Support & Readiness | [1/5] | |
| 1.1.2.1.1 – Manage Service Inventory | 0 | Notassessed. |
| 1.1.2.1.2 – Enable Service Configuration & Activation | 0 | Notassessed. |
| 1.1.2.1.3 – Support Service Problem Management | 0 | Not assessed. |
| 1.1.2.1.4 – Enable Service Quality Management | 0 | Not assessed. |
| 1.1.1.1.15 – Support Service & Specific Instance Rating | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| Level 2: 1.1.2.5 – Service Guiding & Mediation | [3/3] | |
| 1.1.2.5.1 – Mediate Service Usage Records | 5 | Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM). |
| 1.1.2.5.3 – Report Service Usage Records | 4 | Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details. |
| 1.1.2.5.4 – Guide Resource Usage Records | 4.5 | Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details. |
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Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.