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Home Page > Certifications Awarded > Telkom Indonesia Broadband – Resource Management > Telkom-Business Process Framework


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telkom-indonesiaCompany: Telkom Indonesia
Implementation Title: Broadband Service – Resource Management
Implementation Version: N/A
Frameworx Version: Version 13.5
Business Process Framework version: Version 13.5
Information Framework version: N/A
Assessment Completion Date: November 2014
Detailed Certification Report:
Telkom Indonesia Broadband Service Frameworx 13.5 Implementation Conformance Certification Report

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 13.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.

Operations Level 2 processes in scope for Telkom Indonesia Broadband Service Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Implementation Conformance Summary – Business Process Framework

The following charts gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Telkom Indonesia Broadband Service, Business Process Framework Assessment.

TelkomIndonesia-BSRM-02

Resource Strategy & Planning Conformance Results

TelkomIndonesia-BSRM-03

Resource Capability Delivery Conformance Results

TelkomIndonesia-BSRM-04

Resource Development & Retirement Conformance Results

Implementation Conformance Detailed – Business Process Framework

Telkom Indonesia – Broadband Internet Products – Resource Management Implementation

Business Process Framework (eTOM) Release 13.5 Conformance

L1 / L2 / L3 Process

L3 Process Score
[L2 Coverage]

Comments

Level 1: 1.2.3 – Resource Development & Management

Level 2: 1.2.3.1 – Resource Strategy & Planning

[7/7]

 

1.2.3.1.1 – Gather & Analyze Resource Information

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.2 – Manage Resource Research

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.3 – Establish Resource Strategy & Architecture

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.4 – Define Resource Support Strategies

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.5 – Produce Resource Business Plans

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.6 – Develop Resource Partnership Requirements

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.1.7 – Gain Enterprise Commitment to Resource Plans

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2 – Resource Capability Delivery

[7/7]

 

1.2.3.2.1 – Map & Analyze Resource Requirements

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.2 – Capture Resource Capability Shortfalls

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.3 – Gain Resource Capability Investment Approval

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.4 – Design Resource Capabilities

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.5 – Enable Resource Support & Operations

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.6 – Manage Resource Capability Delivery

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.2.7 – Manage Handover to Resource Operations

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3 – Resource Development & Retirement

[7/7]

 

1.2.3.3.1 – Gather & Analyze New Resource Ideas

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.2 – Assess Performance of Existing Resources

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.3 – Develop New Resource Business Proposal

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.4 – Develop Detailed Resource Specifications

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.5 – Manage Resource Development

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.6 – Manage Resource Deployment

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

1.2.3.3.7 – Manage Resource Exit

5.0

Fully Conformant
Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintains profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.


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