Company: Zain KSA
Product Name: Zain BSS Transformation program for B2C & B2B Segments
Conformance Type: Implementation Conformance
eTOM Version:  23.0
Assessment Completion Date:  December 2023
Detailed Certification Report: Zain BSS Transformation program for B2C & B2B Segments eTOM v23.0 Conformance Certification Report

General Overview

This document provides a general overview of Zain KSA’s self-assessment of the Implementation of E2E Business Processes under Zain BSS Transformation program for B2C & B2B Segments against the following ODA components:

• Business Process Framework (eTOM) version 23.0

The assessment included a review of the methodology approach to business process modeling against the TM Forum eTOM framework according to the specific processes submitted in scope for the Assessment.

Business Process Implementation Overview

Implementation of E2E Business Processes under Zain BSS Transformation program for B2C & B2B Segments – Overview

The TM Forum Business Process Framework has been used extensively and has served as a foundation throughout the BSS Transformation Program, such as during the preparation of program RFPs for scoping & RFP responses’ evaluation for measuring compliance, in pre-kickoff and program setup, Blueprinting, design, testing etc.

During the Blueprint phase, the standard process flows were used to agree on an exact solution capability to be configured and implemented (Blueprint is a methodology that supports the goal of maximizing the use of OOB – out of the box functionalities and capabilities of Digital BSS Stack). Later, to set the context and identify deviations in “to-be” E2E Business Process and to review System Processes (uses cases) step-by-step & agree on exact steps done within BSS system.

During the Design phase, the end-to-end business flows were used to confirm the design items (consisting of functional capabilities, configuration items, system process steps, system processes (use cases, sequence diagrams) to simulate the ‘To-Be’ processes and journeys.

Later, in the testing phase the end-to-end business processes were used to identify & develop the end-to-end test cases before entering implementation.

Business Process Framework (eTOM) Level 2 Scope

The following diagram represents the Business Process Framework level 2 processes presented in scope for conformance certification.

Detailed Certification Report: Zain BSS Transformation program for B2C & B2B Segments eTOM v23.0 Conformance Certification Report

For more information on the Zain KSA – Implementation of E2E Business Processes under Zain BSS Transformation program for B2C & B2B Segments solution please contact: Muhammad Yasir Shahab
Amir Mumtaz Mughal

For any additional information on this TM Forum Conformance Certification Report, please contact TM Forum at: [email protected]

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Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.