To download any of the documents and models from the latest releases of the Frameworx suite of standards and best practices please chose from the links below.
You can also browse and use filters in our Resources & Assets section to find documents relating to specific topics.
As a member, you can download and make use of all the tools, best practices, standards, APIs and interfaces produced collaboratively by our members. Adopted by 91% of the world’s largest service providers, TM Forum Frameworx continues to be the most widely used blueprint for effective and efficient business operations. Start using Frameworx today!
Business Process Framework (eTOM)
Download the Business Process Framework documents including the Getting Started guide; Implementing Process Flows; Using eTOM & ITIL together.
Information Framework (SID)
Download the Information Framework documents including the Getting Started guide; Standard Entity Definitions; Standards Models files.
Application Framework (TAM)
Download the Application Framework documents including the User Guidelines; Application & Function Definitions; Model files; Reference Materials.
Download the Integration Framework documents including Architecture & Governance; Frameworx Metamodel
Download the assets produced by the IoE Program projects including Digital Trust, Monetization Model, B2B2X and Digital Services Reference Architecture (DSRA) documents.
Customer Centricity Program
Download the assets produced by the Customer Centricity Program projects including the Customer Experience Management Solution suite; Use Cases; CEM Index Best Practices; Omnichannel Best Practice Guide Book; Data Analytics Solution Suite.
Agile Business & IT
Download the assets produced by the Agile Business & IT Program projects including documents that focus on SDN & NFV from the ZOOM project.