TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
    • Login Log-in arrow-right
    • register Register arrow-right
  • Industry Missions
    • Join the industry movement Join the industry movementTogether we're changing the future of global connectivity
    • Autonomous Networks Autonomous NetworksUnlocking the power of seamless end-to-end autonomous operations​
    • Composable IT and Ecosystems Composable IT and EcosystemsSimpler IT operations and partnering via AI-ready composable software
    • AI and Data Innovation AI and Data InnovationThe safe adoption of AI and data at scale
  • Open Digital Architecture (ODA)
    • About ODA About ODAThe architecture, blueprints and best practice our Members are building to simplify, modernize and automate their operations
    • Member assets Member assetsA library of standards, best practices and toolkits
    • How to apply ODA How to apply ODAUnderstand how ODA can work for you
    • Open APIs Open APIsFind specifications, downloadable code and more
    • Conformance ConformanceCertify your business and products with industry standards
    • ODA component directory ODA component directoryFind ODA components and the vendors who supply them
    • Canvas CanvasThe live environment for ODA components
  • Member projects
    • Collaboration projects Collaboration projectsExplore our Member-only projects where we build and develop ODA
    • Catalysts CatalystsTeam up with industry trailblazers to create ground-breaking solutions
    • Innovation Hub Innovation HubFocused innovation to address real-world challenges
  • Learn
    • Education programs Education programsUpskilling programs that transform your capabilities
    • Certification CertificationUpskilling programs that transform your capabilities
  • News and insight
    • Newsroom NewsroomLatest press releases and global media coverage
    • Industry insight Industry insightExplore reports, case studies, key features and opinion pieces
  • Events
    • All events All eventsMeet up and join in! Where the industry convenes to shape the future of connectivity
    • Innovate Americas Innovate AmericasOur annual summit for the Americas' connectivity ecosystem: September 10-11, 2025
    • DTW Ignite DTW IgniteTM Forum's annual global summit for the connectivity industry: 17-19 June, 2025
    • Innovate Asia Innovate AsiaOur annual summit for Asia's connectivity ecosystem: November 25-27, 2025
  • About
    • About TM Forum About TM ForumThe connectivity industry’s global alliance
    • Sponsorship and Exhibitors Sponsorship and ExhibitorsOpportunities to promote your organization's brand and capabilities
    • Membership MembershipAccess a world of insights, collaboration and tools to transform your business
    • Careers CareersBe part of the global industry alliance that's changing the future of global connectivity
  • Login Log-in arrow-right
  • register Register arrow-right
Back to top

TM Forum Metrics

Member Resources

  • Open APIs
  • Open Digital Architecture
    • Open Digital Component Accelerator (ODA-CA)
  • Open Digital Framework1
    • Business Process Framework (eTOM)
    • Information Framework (SID)
    • Functional Framework
    • Application Framework (TAM)
    • TM Forum Metrics
    • Member toolkits
  • Member resource library
Join the Project

Definitions for over 2600 measures and KPIs to help run your business

Browse and download a spreadsheet of all the metrics categories, including those described below and many more.

 

GB988 TM Forum Metrics Definitions

Business Metrics

Industry-agreed view of the standard, quantifiable metrics a Digital Services enterprise requires to run its business. Graphically displayed on the Balanced Scorecard poster.

 

Related Assets

  • Get Started
  • Featured Resources
  • Training & Certification
  • Get Involved

View More

Cable Metrics

Industry-agreed view of the standard, quantifiable metrics an MSO requires to run its business.

 

Cyber Ops Metrics

Industry-agreed view of the standard, quantifiable metrics a Digital Services enterprise requires to manage CyberOps security.

 

Fraud Management Metrics

Measures for assessing Loss Analysis, Volume Analysis, Quantity and frequency analysis, Process Effectiveness and Process Efficiency.

 

Customer Experience Management Metrics

Structured set of measures across multiple services and dimensions of Customer Experience.

 

Related Assets

Get Started

Download the latest poster showing the mapping of all the available metrics by category

Download Metrics Poster

Featured Resources

Visit the library of case studies

Read case studies

Training & Certification

Learn all about how Metrics can be used in the context of Customer Centricity by taking our expert online training course

Fundamentals of Customer Centricity

Learn all about Frameworx by taking our convenient online training course

Frameworx Overview

Learn about all aspects of Frameworx with this bundle of online training courses

Frameworx Fundamentals

Get Involved

Join the Metrics project workstream, part of the Information Systems Architecture collaboration project, to get involved with other like-minded members on this important topic

Join the project

Member Resources

  • Open APIs
  • Open Digital Architecture
    • Open Digital Component Accelerator (ODA-CA)
  • Open Digital Framework1
    • Business Process Framework (eTOM)
    • Information Framework (SID)
    • Functional Framework
    • Application Framework (TAM)
    • TM Forum Metrics
    • Member toolkits
  • Member resource library
Join the Project

Online Training

Courses now available at the click of a button. Easily access the knowledge and…

See online courses

Conferences

Open Session #17 – Composable IT & Ecosystems: From...

Learn more
what’s happening now
TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems

Explore TMForum

  • About the Forum
  • Careers with TM Forum
  • News & Insights
  • Privacy Policy
  • Website T&Cs and Cookies
  • Help & FAQ
  • Contact

Contact us

  • General Inquiries: [email protected]
  • Member Services: [email protected]
  • Interested in Joining? [email protected]
  • Press Inquiries: [email protected]

©2025 TM Forum