Archived versionGB962A Lifecycle Metrics R14.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.
General Information
Document series: GB962A
Document version: 2.2.1
Status: TM Forum Approved
Document type: Best Practice
Team approved: 09-Jun-2014
IPR mode: RAND
TM Forum Approved: 27-Mar-2015