GB962A Lifecycle Metrics R14.5.1

Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.

Attributes

Approval vote date: 3/27/2013
ArtifactId: artf5227
Document type: Best Practice
File format: PDF, DOCX
Release: 14.5
IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Security: Member
Standard: Best Practices
Status: TM Forum Approved
Document version: 14.5.0

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R14.5.1

The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…