GB962A Lifecycle Metrics R14.5.1

  • Standard: Best Practices
  • Maturity level: Level 4 - Forum Approved

Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.

Reviews

There are no reviews yet.

Be the first to review “GB962A Lifecycle Metrics R14.5.1”

Attributes

Approval vote date: 3/27/2013
ArtifactId: artf5227
Document type: Best Practice
File format: PDF, DOCX
Frameworx release: 14.5
IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Security: Member
Standard: Best Practices
Status: TM Forum Approved
Document version: 14.5.0

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R14.5.1

The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case,…