TR193 Customer Experience Management Index v1.3

The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.

General Information

Document series: TR193
Document version: 1.3
Status: TM Forum Approved
Document type: Technical Report, Best Practice
Team approved: 28-Jun-2014
IPR mode: RAND
TM Forum Approved: 19-Sep-2014