TR193 Customer Experience Management Index V1.3

  • Standard: Best Practices
  • Maturity level: Level 4 - Forum Approved

The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.


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Document version: 1.3
ArtifactId: artf3572
Document type: Technical Report, Best Practice
File format: DOC, PDF
Frameworx release: 12.5
IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Security: Member
Standard: Best Practices
Status: TM Forum Approved
Date Modified: 5/15/2013

Appears in the following Suites

Customer Experience Management Index (CEMI) Release 2.0