TR193 Customer Experience Management Index V1.3

The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.


Document version: 1.3
ArtifactId: artf3572
Document type: Technical Report, Best Practice
File format: DOC, PDF
Release: 12.5
IPR mode: RAND
Maturity level: Level 4 – Forum Approved
Security: Member
Standard: Best Practices
Status: TM Forum Approved
Date Modified: 5/15/2013

Appears in the following Suites

Customer Experience Management Index (CEMI) Release 2.0