TR246 Fraud Survey Report 2019 R19.0.1

This 2019 edition of the TM Forum Fraud Survey was launched with the main goal of assessing how fraud management (FM) practices are being implemented. It received a total of 54 responses from Communications Service Providers (9 more than in 2017) from around the world and a range of different network types, although the mobile segment was the largest. This survey confirms the role played by fraud teams in other company processes; certainly, contributing to both a broader scope of action and a more proactive positioning of fraud management. As an example, more than two-thirds of respondents declared an active participation in the revenue assurance process. It’s very positive to observe that there is an overall increase in all services coverage when compared to the 2017 survey.