IG1158 Operations Center of the Future – Future Roles, Competencies and Culture R17.0.1

This document outlines future roles and competencies required by a Communications Service Provider (CSP) within the Operations Center of the Future.

It is the result of a collaborative project which identified critical activities, defined key roles and competencies, and charted a road map to build the necessary capabilities. This exploratory research utilized an application-oriented methodology, supported by a technical architecture which defines the structure and culture that will prepare organizations for digital transformation.

It proposes:
• The 3D analysis method
• A methodology for designing future roles, functions and competencies.
• A collaborative learning methodology to develop skills and culture.
• Best practice and methodology for executing the necessary skill and culture transformation.

It leverages the Digital Maturity Model & Metrics to measure progress on skills and culture transformation.


IPR mode: RAND
Security: non-member
Release: 17
Project: ZOOM (Zero-touch Orchestration, Operations & Management) Project
Strategic program: More Agile & Virtualized
Document type: Exploratory Report
Approval vote date: 9/25/2017
Standard: Best Practices
Maturity level: Level 4 – Forum Approved
Status: TM Forum Approved
Date Modified: 11/13/2017
Document version: 1.0.2
Member evaluation start date: 7/14/2017
Member evaluation end date: 8/11/2017
Topic: Agile Business & IT, Network Function Virtualization (NFV) / ZOOM