IG1158 Operations Center of the Future – Future Roles, Competencies and Culture R17.0.1
- Maturity level: Level 4 - Forum Approved
This document outlines future roles and competencies required by a Communications Service Provider (CSP) within the Operations Center of the Future.
It is the result of a collaborative project which identified critical activities, defined key roles and competencies, and charted a road map to build the necessary capabilities. This exploratory research utilized an application-oriented methodology, supported by a technical architecture which defines the structure and culture that will prepare organizations for digital transformation.
- The 3D analysis method
- A methodology for designing future roles, functions and competencies.
- A collaborative learning methodology to develop skills and culture.
- Best practice and methodology for executing the necessary skill and culture transformation.
It leverages the Digital Maturity Model & Metrics to measure progress on skills and culture transformation.