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    GB921DX L4 Process Decomposition R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 18.5.1

    Release Status: Archived

    Details:

    This document is an Addendum to the Business Process Framework. It provides further detail concerning the eTOM through definition of the process elements within the eTOM Business Process Framework, at several levels of detail. This Addendum details t...

    Standard(s): Business Process Framework (eTOM)

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    GB921D L3 Process Decomposition R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 18.5.1

    Release Status: Archived

    Details:

    This document is an Addendum to the Application Framework. The Application Framework (TAM) is the ongoing TM Forum initiative to deliver an application architecture or framework for use by service providers and others within the Information Communica...

    Standard(s): Business Process Framework (eTOM)

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    GB921 Business Process Framework Processes R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 18.5.1

    Release Status: Archived

    Details:

    TM Forum Frameworx is a suite of best practices and standards that provides the blueprint for effective, efficient business operations and enable a service-oriented, highly automated and efficient approach to business operations and application integ...

    Standard(s): Application Framework (TAM)

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    TR282A Ecosystem Business Architecture: Smart City – Smoke Detection R18.5.1

    Maturity Level: General availability (GA)

    Document version: 1.0.1

    Release Status: Production

    Details:

    This ecosystem business architecture describes the business motivations, strategic management, key operational requirements and architectural perspectives. This ecosystem business architecture describes aspects of a smart city local government in add...

    Standard(s): Best Practices

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    TR281 Ecosystem Business Key Themes (Business Scenarios) R18.5.1

    Maturity Level: General availability (GA)

    Document version: 1.0.1

    Release Status: Production

    Details:

    This document contains a set of key ecosystem business themes that identify the breadth of examples that will be further developed into Ecosystem business architectures to describe the business motivations, strategic management, key operational requi...

    Standard(s): Best Practices

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    IG1184 Service Management Standards for AI R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.1

    Release Status: Production

    Details:

    The telecom industry is relying on Artificial Intelligence (AI) to effectively augment and automate decision making where humans can't keep up with the pace, can't deal with the volume of detail or are too expensive. It is probable that thousands or ...

    Standard(s): Application Framework (TAM)

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    IG1183 Omni Channel CEM Guideline; What Customers Will Expect By 2025 R18.5.1

    Maturity Level: General availability (GA)

    Document version: 1.0.1

    Release Status: Production

    Details:

    This informational guide describes shortly the new direction that is taken on for an update of the existing Omnichannel Guideline (Version R18.0.1). Customer experience is a key differentiator for service providers as excellent network and service qu...

    Standard(s): Application Framework (TAM)

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    IG1182 The CSPs Guide to AI-Driven 360 Degree Customer Profiles R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.1

    Release Status: Archived

    Details:

    Customer expectations are ever-increasing. One great experience with, for example, an internet giant sets the bar high for other companies and industries to follow suit. This presents a real challenge for telecoms providers as they don’t necessaril...

    Standard(s): Application Framework (TAM)

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    IG1180 AI Data Training Repository R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.1

    Release Status: Production

    Details:

    Over 70 Communication Service Providers (CSPs) and IT organizations from around the world have collaborated closely to deliver this Informational Guide. It outlines the work being done to create an AI data training repository for the telecom industry...

    Standard(s): Application Framework (TAM)

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    GB962D Customer Experience Management Implementation Guide Use Cases R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 8.0.1

    Release Status: Archived

    Details:

    The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework ...

    Standard(s): Application Framework (TAM)

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    GB1003 AI & DA Maturity Model R18.5.0

    Maturity Level: Level 3 - Team Approved

    Document version: 1.0.1

    Release Status: Archived

    Details:

    To help TM Forum members and the industry at large navigate this evolving landscape, and gain a framework for their own AI strategies, we are developing an AI maturity model, which is aligned to the TM Forum Digital Maturity Model (DMM). This AI Mat...

    Standard(s): Application Framework (TAM)

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    GB1002 Artificial Intelligence User Stories & Use Cases R18.5.1

    Maturity Level: Level 4 - Forum Approved

    Document version: 1.0.1

    Release Status: Archived

    Details:

    This document is the outcome of TM Forum member collaboration to identify the uses of Artificial Intelligence (AI) in a Service Providers environment, and help catalog business and technical user stories, use cases and test cases. The guidebook is b...

    Standard(s): Application Framework (TAM)