GB962D Customer Experience Management Implementation Guide Use Cases R18.5.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Engagement
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).
General Information
Document series:
GB962D
Document version:
8.0.1
Status:
TM Forum Approved
Document type:
Standard
Team approved:
03-Dec-2018
IPR mode:
RAND
TM Forum Approved:
15-Feb-2019
Date modified:
18-Feb-2019