GB962D Customer Experience Management Implementation Guide Use Cases R16.0.1

The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).

As of this release there are currently 40 use cases that have been published. Not all use cases have all elements completed, but they will give a head start to their users in all cases.

General Information

Document series: GB962D
Document version: 14.0.2
Status: TM Forum Approved
Document type: Best Practice
IPR mode: RAND
TM Forum Approved: 08-Aug-2016
Date modified: 16-Aug-2016