GB962D Customer Experience Management Implementation Guide Use Cases R16.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).Ãƒâ€šÂ
There are currently 46 use cases that have been published. Not all use cases have all elements completed, but they will give a head start to their users in all cases.