GB962D Customer Experience Management Implementation Guide Use Cases R17.5.1

The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).

The new Use Case (C-CEM-50) added in this release is Mobile Phone User’s Customer Experience Index(CEI) Evaluation and Fault Locating Based on Big Data Analytics R17.5.


Standard: Application Framework (TAM)
Status: TM Forum Approved
Maturity level: Level 4 – Forum Approved
Document type: Standard
Release: 17.5
IPR mode: RAND
Security: Member
Strategic program: More Agile & Virtualized
Project: Customer Centric
Topic: Customer Experience Management
Approval vote date: 04/20/2018
Date Modified: 04/23/2018
Document version: 7.0.2

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R17.5.0