GB962D Customer Experience Management Implementation Guide Use Cases R17.5.0

  • Standard: Application Framework (TAM)
  • Maturity level: Level 3 - Team Approved

Created By: Customer Centric

The Implementation Guide is a collection of use cases that represent business challenges and it provides an outline of a possible solution that involves the TM Forum best practices, recommendations and also models like the Business Process Framework (eTOM) and the Information Framework (SID).

The new Use Case (C-CEM-50) added in this release is Mobile Phone User’s Customer Experience Index(CEI) Evaluation and Fault Locating Based on Big Data Analytics R17.5.


Standard: Application Framework (TAM)
IPR mode: RAND
Maturity level: Level 3 – Team Approved
Document type: Standard
Frameworx release: 17.5
Security: Member
Status: Member Evaluated
Strategic program: More Agile & Virtualized
Project: Customer Centric
Topic: Customer Experience Management
Date Modified: 01/03/2018
Document version: 7.0.1

Appears in the following Suites

GB962 Customer Experience Management Solution Suite R17.5.0