RN339 Customer Experience Management Release Notes R17.0.1

The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.

In the CEM Solution Suite R17.0.1, the following updates were made:

  • Updated Unified UC template including mapping attributes with B2B2X Business scenarios
  • Three new Use Cases were added for R17.0.1 (C-CEM-47, 48, & 49)
  • ROI Calculator User Guide and Calculator updated.

General Information

Document series: RN339
Document version: 8.0.2
Status: TM Forum Approved
Document type: Reference
IPR mode: RAND
Date modified: 17-Nov-2017