TMF066 Customer Experience Management Index Technical Specification V1.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
The intent of this Technical Specification is for TM Forum to construct an Industry best practice Model that will allow D/CSP’s to calculate and measure, through an informed moving averages model, how they are performing against the Industry as a whole. The constructed model will also allow for regional, Service Specific and Functional Specific subindices to be calculated and compared in later iterations of this specification. The model will be defined as the Customer Experience Management Index (CEMI).