Archived versionTMF066A Customer Experience Management Index KPI Addendum V1.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This addendum enumerates the 10 selected KPIs per category selected as the initial set for calculating the Customer Experience Management Index (CEMI).
General Information
Document series: TMF066A
Document version: 1.1
Status: TM Forum Approved
Document type: Specifications
Team approved: 30-Apr-13
IPR mode: RAND
TM Forum Approved: 30-Aug-13
Date modified: 11/5/2013