Toolkit

Customer Experience Lifecycle Model and Metrics Toolkit

Not already a member?
Learn More

Overview

The Customer Experience Lifecycle Model and Metrics Toolkit provides service providers with a three layered, multi-phase model to define the interactions with their customers across each phase and model those based on their unique journeys. Also included is a comprehensive set of 450 metrics for measuring customer experience that extend across the entire customer lifecycle.

Customer Experience Lifecycle Model and Metrics Toolkit resources
View all resources in library

Related Links

IG1445 Open API & Model Context Protocol v1.0.0

SPECIFICATION
25.5
View More

Master ODA (MODA) UML 2.5.1 / XMI 2.5.1 v25.0

SPECIFICATION
25.0
View More

Master ODA (MODA) Sparx Model v25.0

SPECIFICATION
25.0
View More

Master ODA (MODA) HTML Model v25.0

SPECIFICATION
25.0
View More

RN310 Information Framework Release Notes v25.0

SPECIFICATION
25.0
View More

READ ME FIRST NOTE Information Framework v25.0

SPECIFICATION
25.0
View More