Toolkit

Customer Experience Lifecycle Model and Metrics Toolkit

Not already a member?
Learn More

Overview

The Customer Experience Lifecycle Model and Metrics Toolkit provides service providers with a three layered, multi-phase model to define the interactions with their customers across each phase and model those based on their unique journeys. Also included is a comprehensive set of 450 metrics for measuring customer experience that extend across the entire customer lifecycle.

Customer Experience Lifecycle Model and Metrics Toolkit resources
View all resources in library

Related Links

How to use ODA - Using Open APIs to realize Use Cases v25.0.0 (IG1228)

SPECIFICATION
25.0
View More

TMFS005 Billing Fiber Contract v2.2.0

SPECIFICATION
25.0
View More

IG1409 Mapping TM Forum Metrics/KPIs Against TCOD Framework v2.0.0

SPECIFICATION
25.0
View More

IG1443 Autonomous Networks Implementation Guide v7.0.0

SPECIFICATION
25.0
View More

IG1438 TM Forum Business Assurance Survey Report 2024-2025

SPECIFICATION
25.0
View More

IG1218M Telefónica Practice on Autonomous Networks v1.0.0

SPECIFICATION
25.0
View More