Toolkit

Open Experience Toolkit

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Overview

The Open Digital Experience project work at TM Forum focuses on evaluating and implementing the experience strategy for Open Digital Architecture (ODA) consumers and stakeholders. Its mission is to assess the value of AI-enabled ODA experiences and address any gaps, considering all ODA consumers, including service providers, partners, employees, and customers.

Below you will see the resources published by the program so far, and this toolkit will continue to grow over time.

Open Experience Toolkit resources
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Resource NameDocument versionDocument typeTeam Approved DateDownload

IG1347 Green Telco in government compliance v1.0.0

1.0.0Introductory Guide2 May 2024

IG1364 ODE Use Case: GenAI Impact to HKT Employee v1.0.0

1.0.0Introductory Guide2 May 2024

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IG1375 Data Intelligence Empowers Commercial Complex Marketing Cooperation v1.0.0

SPECIFICATION
24.0
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IG1366 Converged Service Experience Approach to Truly Manage FMC Customer Experience

SPECIFICATION
24.0
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IG1365 GenAI for Customer Experience v1.0.0

SPECIFICATION
24.0
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IG1349 ODE Experience Indexes v1.0.0

SPECIFICATION
24.0
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TR299 Intent Specification v3.6.0

SPECIFICATION
24.0
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TR292R TM Forum Intent Ontology (TIO) – References v3.6.0

SPECIFICATION
24.0
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