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Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

Home Page | Training & Certification | Enhance your organizations’ Business and Technical Agility

Enhance your organizations’ Business and Technical Agility

Leverage industry-leading business processes to improve your business and technical agility.

The Challenge:
Service providers in every market place are under pressure to develop increasingly sophisticated products in an agile way that can be tailored to a customer’s needs, and bring them to market in shorter and shorter cycle times. Proprietary processes, evolved at a time when products were simple and standard can no longer cope with this demand.

Our Solution:
The Business Process Framework (eTOM) has well-developed processes that any service business can adopt and refine to underpin a streamlined product lifecycle. Drawing on the best practice of TM Forum’s vast network of members, this framework can be leveraged by your organization to increase business agility.
Open APIs enable enabling rapid, repeatable, and flexible integration among operations and management systems, making it easier to create, build and operate complex innovative services.
Understanding the evolving digital ecosystem for service delivery and when to make, buy or partner can also significantly improve time to market.

We Recommend:
Training journey
  • Frameworx Overview
  • Business Process Framework (eTOM) Fundamentals
  • TM Forum Open APIs Fundamentals
  • Digital Business Ecosystems Fundamentals
Services Let us guide you to implement the learnings of the training courses with Coaching
You might also like Case study: Partnerships power new, paid-for services – and fast
Contact us Contact our team to discuss options

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  • Webinars

Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

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