| | | | | | In this area you will find the core industry contributions of the TM Forum; the documented output from its working teams in the form of strategic guides, frameworks, business requirements, information models and specifications. These solutions are made available to drive forward common solutions to the communications industry’s most pressing business and operational needs. From sophisticated and far-reaching Strategic Guidebooks to very specific Implementation Specifications, TM Forum publications provide significant business value across the OSS & BSS industry. For more information about the Document Catalog, click here.
Solution suites are a group of related documents/solutions which have been packaged together to make it easier for the user to identify the whole picture. Some of the Solution suites are quite large, for example the NGOSS Solution Suites, which are made up of multiple solution suites in their own right. The main solution sets on offer include:- NGOSS Solution Suites
- TM Forum Interface Solution Suites
- SLA Management Solution Suites
 | Sale Document for Registered Users, Free to Members |  | Member-Only Document; Not available to Non-Members |  | Registered User - Free to Download for both Members and Registered Users
| | | | Guidebooks | | | | Number | Date | Title | Status | | GB945 Release 8.1 |  | | March 12, 2010 | GB945 Frameworx Release 8.1 | Member Evaluation | | GB922 Release 8.1 |  | | March 11, 2010 | GB922, Information Framework (SID) Suite, Release 8.1 | Member Evaluation | | GB921 Release 8.1 |  | | March 11, 2010 | GB921, Business Process Framework Suite, Release 8.1 | Member Evaluation | | GB942 Release 2.1 |  | | March 11, 2010 | GB942 Integration Framework Suite Release 2.1 | Member Evaluation | | GB942MAP Release 2.1 |  | | December 23, 2009 | GB942MAP, Solution Frameworks Mappings, Release 2.1 | Member Evaluated | | GB942U Release 2.0 |  | | October 30, 2009 | GB942U, Integration Framework User Guidelines, Release 2.0 | Member Evaluated | | GB942MAP Release 2.0 |  | | October 30, 2009 | GB942MAP, Solution Frameworks Mappings, Release 2.0 | Member Evaluated | | GB942CP Release 2.0 |  | | October 29, 2009 | GB942CP, Integration Framework Concepts and Principles, Release 2.0 | Member Evaluated | | GB929 Release 3.2 |  | | October 01, 2009 | GB929, Applications Framework (TAM) Map, Release 3.2 | Reference Material | | GB941 Release 2.0 |  | | July 24, 2009 | GB941, Revenue Assurance Solution Suite, Release 2.0 | TMF Approved | | GB945-M Release 1.0 |  | | May 15, 2009 | GB945-M, Solution Frameworks Methodology, Release 1.0 | TMF Approved | | GB941 Release 1.3 |  | | April 24, 2009 | GB941, Revenue Assurance Solution Suite, Release 1.3 | Member Evaluation | | GB938 Release 2.0 |  | | January 16, 2009 | GB938, Video Over IP Application Note, Release 2.0 | TMF Approved | | GB921 Release 8.0 |  | | November 17, 2008 | GB921, Business Process Framework, Release 8.0 | TMF Approved | | GB921 Model Rel 8.0 |  | | November 17, 2008 | GB921, Business Process Framework (eTOM) Suite Model Files, Release 8.0 | Member Evaluated | | GB921 Release 7.5 |  | | October 08, 2008 | GB921, The Business Process Framework (eTOM) Release 7.5 | Member Evaluated | | GB935 Release 3.0 |  | | September 09, 2008 | GB935, Business Benchmarking Metrics Framework, Release 3.0 (fix release version 4.4) | TMF Approved | | GB942 Release 1.0 |  | | September 08, 2008 | GB942, NGOSS Contracts -Concepts and Principles, Release 1.0 | TMF Approved | | GB922 R8.0 Models |  | | July 30, 2008 | GB922, Information Framework (SID) Suite Model Files, Release 8.0 | Reference Material | | GB922 Release 8.0 |  | | July 29, 2008 | GB922, Information Framework (SID) Solution Suite, Release 8.0 | TMF Approved | | GB929 Release 3.0 |  | | July 21, 2008 | GB929, TM Forum Applications Framework (TAM) Release 3.0 | TMF Approved | | GB934 R2.0 |  | | June 10, 2008 | GB934, Application Note to SLA Management Handbook, Release 2.0 | TMF Approved | | GB922 R7.5 |  | | June 06, 2008 | GB922 Information Framework (SID) Release 7.5 | Member Evaluated | | GB938 R1.0 |  | | October 18, 2006 | GB938, Application Note to SLA Management Handbook: Video over IP / Wireline & Wireless Application Note, Release 1.0 | Member Evaluated | | GB919 V2.1 |  | | January 31, 2006 | GB919, TM Forum Operating Guide, V2.1 | Reference Material | | GB930 Release 1.0 |  | | December 19, 2005 | GB930, The NGOSS Approach to Business Solutions, Release 1.0 | Member Evaluated | | GB937 Release 1.0 |  | | December 19, 2005 | GB937, NGOSS FAQ, Release 1.0 | Member Evaluated | | GB934 Release 1.0 |  | | August 19, 2005 | GB934, Voice over IP Application Note, Release 1.0 | Member Evaluated | | GB917 Release 2.5 |  | | July 26, 2005 | GB917, SLA Management Handbook, Release 2.5 | Member Evaluated | | GB927 Release 4.5 |  | | November 24, 2004 | GB927, NGOSS Lifecycle and Methodology, Release 4.5 | Member Evaluated | | GB923 V3.0 |  | | March 15, 2004 | GB923, Wireless Service Measurement Handbook, V3.0 | TMF Approved | | GB924 V1.0 |  | | September 01, 2003 | GB924, Service Framework Guidebook, V1.0 | Member Evaluated | | GB912 |  | | October 02, 2002 | GB912, TM Forum Rolling Strategic Plan 2008-2011 | Reference Material | | | | Business Agreements | | | | Number | Date | Title | Status | | TMF524 Release 1.0 |  | | January 25, 2010 | TMF524, Resource Alarm Management Business Agreement, Release 1.0 | Member Evaluation | | TMF523 Release 1.0 |  | | December 11, 2009 | TMF523, Single Sign-On Business Agreement, Release 1.0 | Member Evaluated | | TMF519 Release 1.1 |  | | June 05, 2009 | TMF519, Service Delivery Framework Business Agreement, Release 1.1 | TMF Approved | | MTOSI Release 2.0 |  | | April 06, 2009 | MTOSI Solution Suite Release 2.0 | TMF Approved | | TMF513 Release 3.5 |  | | February 18, 2009 | TMF513, MTNM Business Agreement, Release 3.5 | Member Evaluated | | TMF520 R1.0 |  | | January 22, 2009 | TMF520, Operator User Management Business Agreement Release 1.0 | TMF Approved | | TMF522 R1.0 |  | | January 20, 2009 | TMF522, Service Problem Management Business Agreement, Release 1.0 | TMF Approved | | TMF514 Release 1.0 |  | | November 01, 2005 | TMF514, IPNM Business Agreement - Requirements for Management of IP Networks and Services, Release 1.0 | Member Evaluated | | TMF514A V1.0.2 |  | | October 01, 2005 | TMF514A, IPNM Business Agreement - VoIP BA Addendum, Version Issue 1.0 | Member Evaluated | | TMF516 V1.2, R1.0 |  | | March 01, 2005 | TMF516, Services over IP Business Requirements, Release1.0 | | | TMF506 V1.5 |  | | February 01, 2001 | TMF506, Service Quality Management Business Agreement, V1.5 | | | TMF506ES V1.0 |  | | February 01, 2001 | TMF506ES, Service Quality Management Business Agreement Executive Summary, V1.0 | | | | | Technical Specifications | | | | Number | Date | Title | Status | | | November 12, 2009 | TMF050 and TMF053 Documents | | | TMF061 Release 1.0 |  | | July 28, 2009 | TMF061, Service Delivery Framework Reference Architecture, Release 1.0 | TMF Approved | | TMF058 Release 1.0 |  | | May 23, 2005 | TMF058, Cooperative OSS Project (CO-OP) High Level Architecture, Release 1.0 | Member Evaluated | | TMF044 |  | | October 01, 2003 | TMF044, TM Forum Glossary, V2.0 | Member Evaluated | | TMF046 |  | | February 20, 2003 | TMF046, Graphic Information Requirements for Telecommunications Management Objects Technical Specification, V4.5 | Member Evaluated | | | | Information Agreements | | | | Number | Date | Title | Status | | TMF608 R3.5 |  | | February 18, 2009 | TMF608, Information Agreement for MTNM, Release 3.5 | Reference Material | | TMF615 Release 1.0 |  | | January 27, 2009 | TMF615, Telecom OSS Operator User Management, Release 1.0 | TMF Approved | | TMF611 R1.0 V0.6.3 |  | | December 22, 2005 | TMF611, IP Network Management Information Agreement, Release 1.0 | Member Evaluated | | TMF611A V1.0.3 |  | | November 01, 2005 | TMF611A, IPNM Information Agreement -- Interface for VoIP Resource & Service Management | Member Evaluated | | | | Interface Implementation Series | | | | Number | Date | Title | Status | | OSS/J SQM API R1.0 |  | | November 19, 2009 | OSS/J Service Quality Management API, Release 1.0 | Member Evaluated | | IPDR Set 3 |  | | June 23, 2009 | Interface Program: IPDR Specifications Set 3 | TMF Approved | | IPDR Set 2 |  | | June 23, 2009 | Interface Program: IPDR Specifications Set 2 | TMF Approved | | TMF814 R3.5 |  | | February 18, 2009 | TMF814 Multi Technology Network Management IDL Solution Set Release 3.5 | Reference Material | | TMF814A |  | | February 18, 2009 | TMF814A MTNM Implementation Statement and Guidelines for MTNM Release 3.5 | Reference Material | | IPDR Set 1 |  | | October 30, 2008 | Interface Program: IPDR Specifications Set 1 | TMF Approved | | TMF871 |  | | December 20, 2007 | TMF871, Seamless OSS/BSS for IMS Video Telephony (VT) Services IIS | Member Evaluation | | TMF867 R2.0 V2.1 |  | | October 17, 2007 | TMF867, Product and Service Assembly Catalyst, Release 2.0 | Member Evaluated | | TMF869 R1.0 V2.2 |  | | August 15, 2007 | TMF869, One Stop – IPTV Service Fulfillment IIS, Release 1.0 | Member Evaluated | | TMF865 Release 1.0 |  | | March 30, 2007 | TMF865, Accelerating VoIP and IMS Services Interface Implementation Specification, Release 1.0 | Member Evaluated | | TMF862 |  | | October 09, 2006 | TMF862, IPTV Impact on the FAB: The Interface Implementation Specification | Member Evaluated | | TMF860 V1.0 |  | | March 16, 2006 | TMF860, OpenOSS Catalyst IIS | Member Evaluated | | TMF861 V1.0 |  | | March 16, 2006 | TMF861, IP Network Management/IPTV Services IIS | Member Evaluated | | TMF859 V1.0 |  | | March 01, 2006 | TMF859, Business Agility Implementing the SID | Member Evaluated | | TMF849 R1.0 V1.0 |  | | May 06, 2005 | TMF849, Collaborative Business Process Management IIS, Release 1.0 | Member Evaluated | | TMF857 V1.1 |  | | December 31, 2004 | TMF857, NGOSS Through XML Interface Implementation Specification | Member Evaluated | | TMF850 V1.0 |  | | August 01, 2003 | TMF850, PROviding Fast InnovaTive Services (PROFITS) Interface Implementation | Member Evaluated | | TMF843 V0.5 |  | | December 18, 2002 | TMF843, Integration Framework III Interface Implementation Specification | Member Evaluated | | TMF845 V2.0 |  | | November 20, 2002 | TMF845, Optical Gigabit Ethernet Management – Phase2 (Nice 2002) IIS | Member Evaluated | | TMF847 V1.5 |  | | November 01, 2002 | TGMF847, UMTS - IP Interconnect and Content Settlement Interface Implementation Specification | Member Evaluated | | TMF837 V1.5 |  | | April 01, 2002 | TMF837, Service Level Management for Wireless IP Interface Implementation Specification | Member Evaluated | | TMF839 V1.5 |  | | March 01, 2002 | TMF839, NGOSS for Enabling Fine Grain Services Interface Implementation | Member Evaluated | | TMF832 V1.0 |  | | March 01, 2002 | TMF832, Mobile Common Configuration Management Interface Implementation Specification | Member Evaluated | | TMF840 |  | | March 01, 2002 | TMF840, Integration Framework II Interface Implementation Specification - Member Draft | Member Evaluated | | TMF826 V2.5 |  | | February 20, 2002 | TMF826, Self-Service over Multiple Networks (SSMN) Catalyst Project IIS | Member Evaluated | | TMF841 V1.0 |  | | January 30, 2002 | TMF841, Optical Gigabit Ethernet Management IIS - Member Version | Member Evaluated | | TMF833 V1.0 |  | | January 28, 2002 | TMF833, Multi Technology Network Management Implementation Team (MTNMIT) Catalyst Project IIS | Member Evaluated | | TMF830 V1.5 |  | | January 01, 2002 | TMF830, P&P Contract/Service Level Agreement Management within UMTS (Phase 1-Nice2001) IIS | Member Evaluated | | TMF831 V1.5 |  | | January 01, 2002 | TMF831, World Ordering B2B Exchange-DSL Catalyst Interface Implementation Specification | Member Evaluated | | TMF838 V2.5 |  | | January 01, 2002 | TMF838, NGOSS for Enabling End-to-End Services (NE3IS) Interface Implementation Specification | Member Evaluated | | TMF828 V1.0 |  | | November 01, 2001 | TMF 828, Mobile IP Services Management Interface Implementation Specification | Member Evaluated | | TMF829 V0.5 |  | | November 01, 2001 | TMF829, Integration Framework Catalyst Interface Implementation Specification | Member Evaluated | | TMF827 V1.5 |  | | September 01, 2001 | TMF827, IP VPN Management Interface Implementation Specification | Member Evaluated | | TMF835 V1.5 |  | | September 01, 2001 | TMF835, IPDR for New Generation Service Providers Interface Implementation Specification | Member Evaluated | | TMF816 V2.0 |  | | July 01, 2001 | TMF816, B2B Managed Services for DSL Interface Implementation Specification | Member Evaluated | | TMF819 V2.0 |  | | July 01, 2001 | TMF819, DSL Customer Management Services 2000 Catalyst IIS | Member Evaluated | | TMF820 V2.0 |  | | July 01, 2001 | TMF820, IP Service Management Interface Implementation Specification | Member Evaluated | | TMF821 V2.0 |  | | July 01, 2001 | TMF821, IP VPN Management Interface Implementation Specification | Member Evaluated | | TMF807 V1.5 |  | | June 01, 2001 | TMF807, Connection and Service Management Information Model CORBA IDL Solution Set | Member Evaluated | | TMF806 V1.0 |  | | September 13, 2000 | TMF806, CaSMIT Chicago 2000 Interface Implementation Specification Phase 4 - Member Draft | Member Evaluated | | TMF810 V1.0 |  | | August 14, 2000 | TMF810, New Generation Plug and Play for Broadband Cable Services Management IIS | Member Evaluated | | TMF805 V1.0 |  | | August 01, 2000 | TMF805, World Ordering Carrier Pre-Selection Interface Implementation Specification | Member Evaluated | | TMF803 V2.1 |  | | July 25, 2000 | TMF803, Service Quality Management for IMT 2000 Catalyst Interface Implementation Specification | Member Evaluated | | TMF809 V0.6 |  | | July 21, 2000 | TMF809, New Generation Plug & Play for DSL Interface Implementation Specification | Member Evaluated | | TMF811 V0.1 |  | | July 03, 2000 | TMF811, Mobile E-Commerce Interface Implementation Specification | Member Evaluated | | TMF812 V2.1 |  | | June 01, 2000 | TMF812, Service Level Agreement Management Catalyst Project Phase 2: Presented at TMW Nice and Supercomm2000 IIS | Member Evaluated | | TMF804 V1.1 |  | | March 01, 2000 | TMF804, Service Level Agreement Management Catalyst Project IIS | Member Evaluated | | TMF802 V1.0 |  | | November 01, 1999 | TMF802, TeleManagement Forum Service Fulfillment Catalyst Project IP VPN over xDSL and SDH Validation Specification for Phase 3 | Member Evaluated | | TMF808 V3.0 |  | | September 01, 1999 | TMF808, Integrated Multi-Service Management (IMSM) Catalyst Project IIS - Member Draft | Member Evaluated | | TMF801 V1.0 |  | | April 01, 1999 | TMF801, Plug and Play Service Fulfillment Phase 2 Validation Specification - Member Draft | Member Evaluated | | | | Technical Reports | | | | Number | Date | Title | Status | | TR142 Release 1.0 |  | | August 25, 2009 | TR142, Lifecycle Management Process Report, Release 1.0 | TMF Approved | | TR155 Release 1.1 |  | | August 03, 2009 | TR155, Solution Frameworks Statement of Direction, Release 1.1 | TMF Approved | | TR153 Release 1.0 |  | | June 25, 2009 | TR153, Product-Service-Resource Information Model E-mail: A PLM Case Study, Release 1.0 | TMF Approved | | TR154 Release 1.0 |  | | June 08, 2009 | TR154, Business Requirements for Migration/Convergence to Next Generation Networks (NGN), Release 1.0 | TMF Approved | | TR140 Release 1.0 |  | | June 08, 2009 | TR140, Managing Migration, Release 1.0 | TMF Approved | | TR151 Release 1.0 |  | | May 08, 2009 | TR151, Backup and Redundancy, Release 1.0 | TMF Approved | | TR148 Release 1.0 |  | | May 05, 2009 | TR148, Managing the Quality of Customer Experience, Release 1.0 | TMF Approved | | TR149 Release 1.0 |  | | May 05, 2009 | TR149, Holistic e2e Customer Experience Framework, Release 1.0 | TMF Approved | | TR152 Release 1.0 |  | | May 05, 2009 | TR152, Managing Quality of Customer Experience White Paper, Release 1.0 | TMF Approved | | TR144 Release 1.0 |  | | January 22, 2009 | TR144, Tooling Environment - Requirements and Description, Release 1.0 | TMF Approved | | TR150 Release 1.0 |  | | January 08, 2009 | TR150, End User Device Management Technical Report, Release 1.0 | Member Evaluated | | TR146, Release1.0 |  | | November 18, 2008 | TR146, Lifecycle Compatibility, Release 1.0 | TMF Approved | | TR131 Release 2.0 |  | | September 15, 2008 | TR131 Revenue Assurance Overview, Release 2.0 | Member Evaluated | | TR143 Release 1.0 |  | | September 08, 2008 | TR143, "Building Bridges: ITIL and eTOM", Release 1.0 | TMF Approved | | TR141 R1.0 V2.0 |  | | July 17, 2008 | TR141, Service Delivery Framework - Industry Groups Positioning Document, V2.0 | Member Evaluated | | TR139 Release 2.0 |  | | January 24, 2008 | TR139, Service Delivery Framework Overview, Release 2.0 | TMF Approved | | TR137 R1.0 V1.3 |  | | October 01, 2007 | TR137, Holistic Product Lifecycle Management, Release 1.0 | Member Evaluated | | TR135 R1.0 V1.3 |  | | August 13, 2007 | TR135, SID Harmonization Approaches, Release 1.0 | Member Evaluated | | TR136 Release 1.0 |  | | May 17, 2007 | TR136, Telecom Media Convergence, Release 1.0 | Member Evaluated | | TR133 Release 1.0 |  | | November 03, 2006 | TR133, NGN Management Strategy: Policy Paper and Associated Addenda, Release 1.0 | Member Evaluated | | TR130 R1.0, V1.2 |  | | January 20, 2005 | TR130, Delighting Our Customers - Customer Satisfiers/De-Satisfiers Metrification: A Quantitative Analysis, Release 1.0 | Member Evaluated | | TR129 V2.1 |  | | December 20, 2004 | TR129, Human Machine Interface Templates for Telecommunications Network and Service Managers, V2.1 | Member Evaluated | | TR125 V1.0 |  | | February 27, 2004 | TR125, Business Process Management Overview for NGOSS, V1.0 | Member Evaluated | | | | Templates and Forms | | | | Number | Date | Title | Status | | TMF420 |  | | February 11, 2010 | TMF420, Team Leader Application Template, Version 1.0 | Reference Material | | TMF419 |  | | August 12, 2009 | TMF419, TM Forum Meeting Minutes Template | Reference Material | | TMF418 |  | | January 22, 2009 | TMF418, TM Forum Presentation Template | Draft | | TMF417 |  | | November 10, 2008 | TMF417, Update Document Template | Reference Material | | TMF415 |  | | July 11, 2008 | TMF415, Product Plan Template | Reference Material | | TMF416 |  | | July 11, 2008 | TMF416, Request Submission Form, Version 1.1 | Reference Material | | TMF404 |  | | October 19, 2007 | TMF404, Information Agreement Template, Version 3.1 | Reference Material | | TMF405 |  | | August 27, 2007 | TMF405, Charter Template | Reference Material | | TMF406 |  | | August 27, 2007 | TMF406, Technical Report/Specification Template, Version 2.1 | Reference Material | | TMF402 |  | | August 27, 2007 | TMF402, Business Agreement Template, Version 6.1 | Reference Material | | TMF408 |  | | August 27, 2007 | TMF408, Use Case Template, Version 1.0 | Reference Material | | TMF409 |  | | August 27, 2007 | TMF409, Release Notes Template, Version 1.2 | Reference Material | | TMF411 |  | | August 27, 2007 | TMF411, Supporting Document Template, Version 1.0 | Reference Material | | TMF412 |  | | August 27, 2007 | TMF412, TeleManagement Forum Contribution Submission Template, Version 1.0 | Reference Material | | TMF413 |  | | August 27, 2007 | TMF413, Approvals Submission Form, Version 1.3 | Reference Material | | TMF407 |  | | August 28, 2006 | TMF407, Guide Book Template, Version 1.1 | Reference Material | | TMF403 |  | | July 01, 2005 | TMF403, Interface Implementation Specification Template, Version 5.4 | Reference Material | | | | Charter Documents | | | | Number | Date | Title | Status | | eTOM Charter |  | | October 08, 2009 | Business Process Framework Charter, Version 0.2 | Reference Material | | PLM Charter |  | | October 07, 2009 | Product Lifecycle Management Charter, Version 1.9 | Reference Material | | SID Charter |  | | September 24, 2009 | Information Framework Program Charter - Phase IX and X | Reference Material | | RMI Charter |  | | September 21, 2009 | Revenue Management Initiative Charter - Phase 2 | Reference Material | | BusMet Charter |  | | August 27, 2009 | Business Metrics Development Team Charter - Phase 6 | Reference Material | | TIP-IT Charter |  | | May 06, 2009 | Implementation Team Charter, Version 0.3 | Reference Material | | SLAM Charter |  | | May 05, 2009 | Service Level Agreement Management Charter, Version 4.2 | Reference Material | | TAM Charter |  | | March 17, 2009 | Applications Framework Charter - Phase 4 | Reference Material | | OSIG Charter |  | | March 16, 2009 | Open Source Interest Group Charter, Version 1.2 | Reference Material | | TIP-RM Charter |  | | March 11, 2009 | Resource Management Team Charter, Version 1.1 | Reference Material | | TIP-EIM Charter |  | | March 10, 2009 | Enterprise Identity Management Team Charter, Version 1.0 | Reference Material | | TIP-PD Charter |  | | March 10, 2009 | Product Delivery Team Charter, Version 0.5 | Reference Material | | TIP-TT Charter |  | | March 09, 2009 | Trouble Ticket Team Charter, Version 0.9 | Reference Material | | TIP-OA Charter |  | | March 05, 2009 | Ordering and Activation Team Charter, Version 1.1 | Reference Material | | Def Int Grp Charter |  | | November 03, 2008 | Defense Interest Group Charter - Phase 1. | Reference Material | | Enh eBond Charter |  | | September 26, 2008 | Enhanced eBonding Catalyst Charter | Reference Material | | Gbl Mobility charter |  | | September 26, 2008 | Global Mobility Catalyst Charter - Phase 1. | Reference Material | | Harmony -P3 Charter |  | | September 26, 2008 | Harmony Catalyst Charter - Phase 3 | Reference Material | | Man Ser Synd Charter |  | | September 26, 2008 | Managed Services Syndication Charter - Phase II | Reference Material | | Man Cust Exp Charter |  | | September 26, 2008 | Managing Customer Experience Catalyst Charter | Reference Material | | Opt Next Gen Charter |  | | September 26, 2008 | Optimizing the Move to NextGen Catalyst Charter | Reference Material | | LSBC Charter |  | | September 26, 2008 | Large Scale Buyers Council Charter | Reference Material | | RA Charter |  | | September 25, 2008 | Revenue Assurance Charter, Version 2.4 | Reference Material | | SDF Charter Phase 3 |  | | September 25, 2008 | Service Delivery Framework (SDF) Charter - Phase III | Reference Material | | SQM Charter |  | | September 17, 2008 | Managing Customer Experience (SQM) Charter - Phase 1 | Reference Material | | SPLC charter |  | | September 15, 2008 | SPLC Charter Document - Phase 4 | Reference Material | | NTOG Charter Phase 1 |  | | September 15, 2008 | NGOSS and The Open Group Charter Document - Phase 1 | Reference Material | | | | Feature Specification Document (FSD) | | | | | | | Feature Description Document (FDD) | | | | | | | | | | | | | |