Frameworx is constantly evolving to work in harmony with other critical industry standards, enabling you to utilize multiple standards together to address different issues for your business.
ITIL
Offering a widely adopted approach to IT Service Management, ITIL provides a comprehensive framework for identifying, planning, delivering and supporting managing the services that IT provides to a business.
By working closely with itSMF – the trade body responsible for ITIL – we have harmonized language and expanded the Business Process Framework (eTOM) to enable implementation of ITIL Good Practices using Frameworx. Because the Business Process Framework and ITIL are fully mapped together, implementing ITIL couldn’t be easier.
To help with implementation of ITIL and Frameworx, we have jointly developed a guide on how to use the two standards.
Download this presentation for a more detailed view of the relationship between Business Process Framework (eTOM) and ITIL.
Visit the Using Frameworx to Integrate ITIL Processes Demonstration Catalyst at Management World Americas, November 8-10, 2001, to see how ITIL Incident Management can be implemented using Business Process Framework.
As one of the world's leading telecommunications operators, France Telecom Orange, which provides services in several countries, is constantly endeavoring to share best practices among its subsidiaries, with solution providers and its business customers and partners; hence, France Telecom Orange wishes to leverage on TM Forum eTOM and itSMF ITIL, and is especially interested in reaching real coherence between them."
- Laurent LeBoucher, Global IS & Technology Chief Architect,
France Telecom Orange
At Reliance Communications, we see a lot of value in leveraging the TMForum Business Process Framework for ITIL incident management. This integration shall streamline the processes across IT and the business. It shall also eliminate operational redundancy and ensure better service delivery."
- Ms Alpna Doshi, Chief Information Officer, Reliance Group, Chief Executive Officer, Reliance Tech Services
TOGAF
TOGAF 9 is a detailed method and set of resources for developing an Enterprise Architecture. Developed by The Open Group’s Architecture Forum, TOGAF offers a comprehensive, open method for Enterprise Architecture for any enterprise.
Frameworx provides the detailed business process, information and application models built and hardened for service provider businesses for TOGAF’s Architecture Development Method (ADM). Using Frameworx and TOGAF together enables service providers to deploy an Enterprise Architecture specifically designed for a service provider’s business structure and needs.
TM Forum works closely with The Open Group to identify synergies between the two standards, delivering benefits in future versions of each standard. To help with the implementation of TOGAF and Frameworx together, the two organizations have jointly produced a report mapping TOGAF’s Architecture Development Framework to each of the components of Frameworks.