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The version of an asset which was included in the most recent Production Release of the Open Digital Framework.
Production version This is the current Production version of this asset.
GB962 Customer Experience Management Solution Suite
- Maturity level: General availability (GA)
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Created By: Customer Experience Management Project
The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.
In the CEM Solution Suite R17.5.0, the following updates were made:
- One new Use Case was added for R17.5 (C-CEM-50)
RN339 Customer Experience Management Release Notes provides the overview content of the CEM Solution Suite and will identify the specific changes introduced in this current release.
Resources Included
| Resource Name | Document version | Team Approved Date | Document type | Download |
|---|---|---|---|---|
 RN339 Customer Experience Maturity Model Release Notes v2.0.0 |
2.0.0 | 11-Nov-2020 | Reference | |
|
Customer Experience Management: Introduction and Fundamentals R16.5.1 (GB962) |
4.0.2 | 31-Oct-2016 | Best Practice | |
|
Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A) |
2.5.3 | 08-Jun-2015 | Best Practice | |
|
|
2.0.0 | 02-Oct-2020 | Best Practice | |
|
Customer Experience Management Lifecycle Model v1.5.1 (GB962C) |
1.5.1 | 09-Dec-2013 | Best Practice | |
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Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D) |
9.0.1 | 17-Jun-2019 | Best Practice | |
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Customer Experience Management ROI Calculator User Guide R17.0.1 (GB962E) |
3.0.2 | 05-Jun-2017 | Best Practice | |
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Customer Experience Management ROI Calculator R17.0.1 (GB962F) |
3.0.2 | 05-Jun-2017 | Best Practice |