GB962 Customer Experience Management Solution Suite R16.0.1

The Customer Experience Management Solution Suite consists of five components: Guide book, Maturity Model, Lifecycle Model, Use Cases, ROI Model.

 In the CEM Solution Suite R16.0.1, we have made a number of updates:

  • 11 new Use Cases have been added
  • The nomenclature of the use cases has been refined
  • A Business Value Roadmap has been developed to include CEM Processes and a looped view of perpetual improvement. 

RN339 Customer Experience Management Release Notes R16.01 provide the overview content of the CEM Solution Suite and will identify the specific changes introduced in this current release.