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Customer Experience Management Index (CEMI) Release 2.0
Resources include:
RN341 Customer Experience Management Index (CEMI) Release Notes R2.0
TR193 Customer Experience Management Index v1.3
TR193A CEMI Matrix Model Workbook v1.2
MoreMaturity Level: Level 4 - Forum Approved
Details:
Release 2.0 of the Customer Experience Management Index (CEMI) is the Technical Requirements and Technical Specification, plus selected CEM KPIs, that comprise an implementable approach to deploying the CEMI into a Service Provider operating environm...
Standard(s): Best Practices
TMF066A Customer Experience Management Index KPI Addendum V1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1
Release Status: Archived
Details:
This addendum enumerates the 10 selected KPIs per category selected as the initial set for calculating the Customer Experience Management Index (CEMI).
Standard(s): Best Practices
TMF066 Customer Experience Management Index Technical Specification V1.1
Maturity Level: Level 4 - Forum Approved
Document version: 1.1
Release Status: Archived
Details:
The intent of this Technical Specification is for TM Forum to construct an Industry best practice Model that will allow D/CSP’s to calculate and measure, through an informed moving averages model, how they are performing against the Industry as a w...
Standard(s): Best Practices
RN341 Customer Experience Management Index (CEMI) Release Notes R2.0
Maturity Level: Level 4 - Forum Approved
Document version: 1.5
Release Status: Production
Details:
This release of the Customer Experience Management Index (CEMI) now includes TMF066 — Customer Experience Management Index (CEMI) Technical Specification, which details the calculation model and select KPIs used to calculate the CEMI, a critical en...
Standard(s): Best Practices
Charging & Billing
Resources include:
RN314 Revenue Assurance Solution Suite Release Notes R18.0
GB941B Revenue Assurance Maturity Model R17.5.1
IG1179 5G Revenue Management - Impact Assessment v2.0.1
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section contains best practice guides related to charging and billing and also revenue assurance. Covering the impact of NFV on revenue assurance across the ecosystem.
Automation policy and security
Resources include:
IG1175 Trust and Traceability in Digital Ecosystems R18.5.1
IG1177 ODA Intelligence Management Implementation Guide R18.5.1
GB967 Policy in Charging and Billing v6.2
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section provides guides to current practice in automation, and the use and modelling of policies to control automation.
Catalog and Orchestration
Resources include:
GB978 Catalog to Catalog Interface R17.5.1
TMF071 Terminology for Zero-touch Orchestration, Operations and Management R17.5.1
Analysis and Positioning of YANG with Respect to TM Forum Artifacts R14.5.1 (TR237)
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section provides assets that provide best practices for designing architectures based on Orchestration systems and their associated resource and service catalogs. IG1139 provides an overview of orchestration...
Virtualization
Resources include:
IG1141 Procurement & Onboarding of Virtualization Packages v4.0.1
Release Notes for IG1141 Procurement and Onboarding Suite v3.0.1 (RN365)
IG1145 Analysis of DevOps/NFV impacts on the Business Process Framework R18.5.1
MoreDetails:
Whilst the core Frameworks have been and continue to be updated to reflect the changes required to support Network Function Virtualization (NFV). As part of the Agile OSS/BSS Toolkit, this section contains a number of assets that are specifically lin...
Information and Data Modelling
Resources include:
IG1176 TOSCA Guide for Model-Driven Automation v4.0.1
IG1147 Connectivity Patterns for Virtualization Management R16.5.1
Why Information Models are Needed for Agile Operations R14.5.1 (IG1115)
MoreDetails:
As part of the Agile OSS toolkit the primary asset for information modelling is the Information Framework this section of the toolkit contains additional reports and guides.
Microservices and component architectures
Resources include:
GB998 Open Digital Architecture (ODA) Concepts & Principles R19.0.1
IG1166 ODA Architecture Vision R18.0.0
IG1167 ODA Functional Architecture v5.0.1
MoreDetails:
As part of the Agile OSS/BSS Toolkit, this section contains Guidebooks and Technical Reports on design using the concepts of component based architectures, microservices and platform architectures. A component approach is suggested described in IG111...
REST integration
Resources include:
TMF432 Open API Poster 2019
Management Platform Blueprint and Application to Hybrid Infrastructure R17.5.1 (TR262)
GB978 Catalog to Catalog Interface R17.5.1
MoreDetails:
As part of the Agile OSS/BSS toolkit, the TM Forum recommendation for all new systems is to base both internal and inter-ecosystem partner integrations on REST APIs and in particular the TM Forum Open APIs contained in this section. The Open API port...
Integration principles and architecture
Resources include:
IG1211 ODA 5G Management Implementation Guidelines v1.0.1
TMF908 IoT Agent and Device Component Suite API Specification v1.0.1
GB999 ODA Production Implementation Guidelines R19.0.1
MoreDetails:
As part of the Agile OSS/BSS toolkit, this section contains documents related both to internal integration, but also to technical integration between ecosystems partners with assets such as the Digital Services Reference Architecture (DSRA). An overv...
