Customer Experience Management Index (CEMI) Release 2.0
- Maturity level: Level 4 - Forum Approved
Release 2.0 of the Customer Experience Management Index (CEMI) is the Technical Requirements and Technical Specification, plus selected CEM KPIs, that comprise an implementable approach to deploying the CEMI into a Service Provider operating environment.
Resources Included
| Resource Name | Document version | Team Approved Date | Document type | Download |
|---|---|---|---|---|
       RN341 Customer Experience Management Index (CEMI) Release Notes R2.0 | 1.5 | Reference | ||
| | 1.3 | 28-Jun-2014 | Technical Report, Best Practice | |
| | 1.2 | 28-Jun-2014 | Technical Report, Best Practice | |
| TMF066 Customer Experience Management Index Technical Specification V1.1 | 1.1 | 30-Apr-2013 | Specifications | |
| TMF066A Customer Experience Management Index KPI Addendum V1.1 | 1.1 | 30-Apr-13 | Specifications |