GB921 Business Process Framework (eTOM) R15.0.0

Download the entire GB921 Business Process Framework (eTOM) R15.0.0 suite using the Download All button to the right; or download each file individually from the Assets Included listing below.

This Business Process Framework (also known as eTOM) Suite Release 15.0.0 consists of the following documents. (Note that this Suite is labeled with the reference GB921 and documents in this Suite will contain GB921 as part of their formal name.)

15.0.0 Release notice PLEASE NOTE: Because of the introduction of domains and additional structural changes to the Business Process Framework, significant amendments to diagrams and text has commenced. It is expected to be completed in subsequent releases. The interim state may cause inconsistences in some Frameworx documents. Specifically there are known diagram depictions, term conflicts, and numbering issues that are being addressed.

Explore GB921 Business Process Framework (eTOM) Online

Browsable HTML Framework R15.0.0 is an online clickable model which contains the Business Process, Application elements of the Information Framework and mappings between them.


3D Model and Viewer is a new multidimensional view of the Frameworx including the Business Process Framework (eTOM), Information Framework (SID) and the Application Framework (TAM)


The GB921 Business Process Framework (eTOM) R15.0.0 Suite is packaged into:
Getting Started with Business Process Framework Suite Release 15.0.0 which includes (in the suggested reading order):
1. GB921P Process Framework Primer R15.0.0
2. GB921U User Guidelines R15.0.0
3. GB921 Process Framework Concepts and Principles R15.0.0
4. GB921Q Frequently Asked Questions for the Business Process Framework R11.5
5. GB921G Guide to Applying the Business Process Framework R8.1

GB921 Process Definition Text Suite Release 15.0.0 which includes:

GB921 Implementing Process Flows Suite Release 15.0.0 which includes:

Exploratory Reports:

Reference Material:

GB921 Using eTOM and ITIL Together Suite Release 15.0.0 which includes:

Model files are packaged separately and can be found here GB921 Business Process Framework (eTOM) Models R15.0.0:

Resources Included