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GB962 Customer Experience Management Solution Suite
- Maturity level: Level 3 - Team Approved
Created By: Customer Experience Management Project
The Customer Experience Management Solution Suite consists of five components: Guidebook, Maturity Model, Lifecycle Model, Use Cases, ROI Model.
In the CEM Solution Suite R17.5.0, the following updates were made:
- One new Use Case was added for R17.5 (C-CEM-50)
RN339 Customer Experience Management Release Notes R17.5.0 provides the overview content of the CEM Solution Suite and will identify the specific changes introduced in this current release.
Resources Included
| Resource Name | Document version | Team Approved Date | Document type | Download |
|---|---|---|---|---|
       | 9.0.1 | 03-Jan-2018 | Reference | |
| GB962 Customer Experience Management: Introduction and Fundamentals R16.5.1 | 4.0.2 | 31-Oct-2016 | Best Practice | |
| Customer Experience Management Lifecycle Metrics R15.0.1 (GB962A) | 2.5.3 | 08-Jun-2015 | Best Practice | |
| GB962B Customer Experience Management Maturity Model R13.5.0 | 1.5.1 | 09-Dec-2013 | Best Practice | |
| GB962C Customer Experience Management Lifecycle Model v1.5.1 | 1.5.1 | 09-Dec-2013 | Best Practice | |
| GB962D Customer Experience Management Implementation Guide Use Cases R17.5.1 | 7.0.2 | 04-Dec-2017 | Standard | |
| GB962E Customer Experience Management ROI Calculator User Guide R17.0.1 | 3.0.2 | 05-Jun-2017 | Best Practice | |
| GB962F Customer Experience Management ROI Calculator R17.0.1 | 3.0.2 | 05-Jun-2017 | Best Practice |