Toolkit

Customer Experience Use Cases Toolkit

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Overview

The Customer Experience Use Cases Toolkit provides key use cases to help service providers use TM Forum’s best practices and business models to improve their customer experience offering. These include an implementation guide comprising a set of uses that represent business challenges and a unified use case template common to Customer Experience Management and Data Analytics and covers all aspects of customer centricity in terms of customer experience and data analytics.
Customer Experience Use Cases Toolkit resources
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Resource Name Document version Document type Team Approved Date Download

Customer Experience Management Implementation Guide Use Cases R19.0.1 (GB962D)

9.0.1 Best Practice 17 Jun 2019

TMF423 Unified Use Case Template for Customer Centricity R18.0.1

3.0.2 Template, Standard 18 Jun 2018

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