Customer Experience Use Cases Toolkit
The Customer Experience Use Cases Toolkit provides key use cases to help service providers use TM Forum’s best practices and business models to improve their customer experience offering. These include an implementation guide comprising a set of uses that represent business challenges and a unified use case template common to Customer Experience Management and Data Analytics and covers all aspects of customer centricity in terms of customer experience and data analytics.
|Resource Name||Document version||Document type||Team Approved Date||Download|
|9.0.1||Best Practice||17 Jun 2019|
|3.0.2||Template, Standard||18 Jun 2018|