We come to you.
Contact us today to arrange our in-person, on-site expert training to get the knowledge your organization needs to start using Frameworx standards and best practices to meet the challenges of the digital world.
We will help you chose the courses to meet your business goals then send an expert trainer and materials to your location to present our training.
On-site training is available for groups of 10 or more.
Contact us and we will give you all your options to schedule the best on-site training and certification exams for your team.
What courses can you take on-site?
Frameworx Overview Read More
Establish your Frameworx foundation: the go-to standard for reducing cost, risk and time-to-market. Get a step-by-step guide to the relationship between the core components and how they work to help you develop a fail-proof structure for your service-oriented architecture.
Business Process Framework (eTOM) Fundamentals Read More
Expand your Frameworx foundation: learn a common business-led approach to rationalize the processes that run your business. You’ll learn how to reduce risk, cost and time-to-market by establishing repeatable process flows that are created from standardized process elements.
Business Process Framework (eTOM) Practitioners’ Course Read More
Implement and use the Business Process Framework (eTOM) to deploy business improvement projects more effectively.
Information Framework (SID) Fundamentals Read More
Gain a comprehensive understanding of the Information Framework – an industry-agreed definition for all the information that flows through the business processes in the Business Process Framework. Learn how to use the Information Frameworx as an integral part of an efficient enterprise architecture.
Information Framework (SID) Practitioners’ Course Read More
It’s time to roll up your sleeves and get the Information Framework into your architecture, and this is the class to help you do it. The Information Framework Practitioners course offers theory and practice on the use of the Information Framework, including how to extend and implement it by applying modeling patterns and extension guidelines.
Application Framework (TAM) Fundamentals Read More
Learn about the concepts and principles, structure and application of the Application Framework. Explore the relationship with other elements of TM Forum Frameworx, see how it is being developed and get some practical experience of the ways you can use the framework in day to day work.
Fundamentals of Customer Centricity Read More
Discover how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer as a yardstick of operational performance.
Customer Experience Management Practitioners’ Course Read More
Learn customer experience management best practices for how to evaluate a business case and set success factors, scope your project, measure improvement, and tackle organizational challenges
Fundamentals and Impacts of the Transition to Virtualized NetworksRead More
Get to grips with the most important change underpinning the future of digital service delivery, affecting service providers and their customers, systems integrators and suppliers. This practical foundation level course outlines the impacts of virtualized networks managed and orchestrated by new operation support systems, and how to deal with the opportunities, benefits and risks of the transition.
Revenue Assurance FundamentalsRead More
Build your expertise and significantly reduce revenue leakage by implementing TM Forum’s comprehensive suite of Revenue Assurance tools and maturity model.