Governance
Metrics
TM Forum provides a dictionary of metric definitions that you can use to accelerate the use of metrics in your company. A total of over 2900 Metrics are available across several categories:
- Business — 100+ high level metrics for running your business
- Customer Experience Management — 500 + metrics spanning the lifecycle of a customer journey
- Cyber Ops — metrics for operationalizing security
- Fraud — measurements for combatting fraud
- Cable — specific metrics for cable operators
Overview
TM Forum business metrics capture critical performance indicators within the domains of revenue and margin, customer experience, and operational efficiency. They are further separated by topic (such as unit cost or time) and by customer state or internal business process.
Business Outcomes
- Make informed decisions based on objective quantifiable data
- Support business case development and budgeting efforts
- Enhance internally developed metrics and dashboards
- Compare yourself to industry peers with TM Forum Benchmarking Program
- Plot trends by doing year-on-year comparisons to make informed decisions based on objective quantifiable data.
TM Forum Metrics enable you to:
- Make sound investment decisions from accurate comparative data
- Understand in depth how your business performs on key operational measures that affect your financials
- Manage your revenue, margin, and customer experience
- The Business Metrics are based on a scaffold that targets business performance based on a balanced scorecard. The balanced scorecard looks at financial, customer-oriented and process-oriented measures.
Metrics Resources
View all resources in library
| Resource Name | Document version | Document type | Team Approved Date | Download |
|---|---|---|---|---|
| 8.0.1 | Best Practice | 17 Jun 2019 | ||
| 21.5.0 | Standard | 29 Sep 2021 | ||
| 1.0.2 | Technical Report | 4 Oct 2024 | ||
| 18.5.0 | Poster | 17 Apr 2019 |
Collaboration Projects
Ian Holloway, TM Forum
Program Leader
Metrics Project
TM Forum provides a dictionary of metric definitions that you can use to accelerate the use of metrics in your company. A total of over 2900 Metrics are available across several categories. If you wish discuss more about TM Forum Metrics contact [email protected].
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