A new online tool to navigate the maze of digital transformation
The digital revolution creates both significant opportunities and threats. Impacting every industry, service providers can embrace significant growth opportunities by looking beyond connectivity. At the same time, commoditization and digitalization of connectivity services have created an urgency to dramatically simplify and transform the efficiency of the existing business.
In order to aid our members with navigating the complex digital transformation journey, we have developed, in collaboration with a number of leading CSP and suppliers an industry standard Digital Maturity Model (DMM).
HOW IT WORKS
See what makes DMM different and how it works, plus the different options in using it within your business
A detailed brochure of the model, including endorsements, screen shots of the app and how to get started
We want to show you how powerful DMM can be in your organization, complete this short form and we will call you
Digital translates to a number of key components which vary depending on your size, focus, and drive. TM Forum launched the Digital Transformation Tracker (DTT) in 2017, the biggest CSP tracker survey available today that is tracking the progress of digital transformation globally, surveying CSPs and their technology vendors and partners every six months to monitor progress, track trends and focus on a specific aspect of transformation in each new survey.
The Digital Transformation Tracker 2 has highlighted that culture is the No. 1 challenge CSPs face as they implement transformation programs. Communication service providers are used to delivering big technology programs and running the subsequent operational activities surrounding them but can often neglect the engagement and motivation of their people in the planning, implementation and rollout of the change.
Building and executing a successful digital transformation strategy is challenging and takes time as transformation impacts the whole business, not only questioning existing management and structure, but also challenging everyone in the organization to step out of their comfort zones, and broaden their horizons.
CSPs must address three key elements:
- Customer centricity – CSPs must increase their focus on customer-centric product and service design and the related service journeys and aim for evangelistic customer-centricity across the entire organization
- Organization and Culture – CSPs must address digital transformation holistically across the entire end-end organization and move the digital maturity of their organization forward together, remove operational silos and drive collaboration across all of their people
- IT and software skills – Operators are working toward a business model that places much greater emphasis on software and IT skills than traditional telco operation.
Why use our Digital Maturity Model?
Embrace significant growth opportunities by digitally transforming your business. At the same time, you can identify where improvement is needed and where investment is required, developing a true transformation strategy.
FOR VENDORS & SUPPLIERS
Seize the opportunity to bring a digital transformation strategy to your clients, by joining our partner network you are accredited in delivering the DMM and can add this industry-approved model to your solutions portfolio.
Find out how DMM can help you>>
Endorsed by industry leaders
The TM Forum Digital Maturity Model has already been endorsed by over 10 industry leading CSPs, management consultancies and suppliers including:
We want to show you how powerful the Digital Maturity Model can be for your organization – complete this short form and we will contact you, show you a custom demo and discuss the best option to suit your business.