Digital transformation in action
Digitization has resulted in an explosion of new digital products and services, competitors and potential partners, giving rise to innovative new business and delivery models, complex new technologies, highly competitive pricing and increasingly empowered, connected customers. Effective transformation requires integrated change across virtually all aspects of an organization. One factor holding back companies in the communications services industry is the lack of an agreed roadmap describing the journey to digital maturity.
Digital Maturity Model & Metrics Program
The Digital Maturity Model & Metrics program is underway and the below timeline graphic demonstrates the planned deliverables and upcoming events. To be involved you need to be a TM Forum member and can register your interest by visiting the working area or contacting us.
The tentative working dimensions and definitions are:
- Culture, People and Organization
Download white paper:
Digital Maturity Model & Metrics whitepaper
We are currently calling for participation – to see the current work being undertaken visit the working area here.
DMMM Action Days – January 23-24, London. TM Forum member interested in attending? Contact [email protected] to reserve your place.
Unisys and IDG Research recently surveyed 175 IT and business executives at US and European companies that have 1,000 employees or more and found that a large majority believe a digital business model is critical for success, but only 15% view their organizations as nimble enough for full digital business.
Addressing complexity – success stories
TM Forum members are using the TM Forum Business Process Framework (eTOM), along with their own customer journeys to transform from a product-oriented business to a customer-oriented, service-focused model. So far the results have been impressive. With examples of estimated €230 million ($250 million) savings on run-rate CapEx and OpEx within 18 months.
Building a transformation roadmap
A maturity model is a business tool used to assess a variety of dimensions important to a business, with the intention of improving the overall business performance. Digital maturity models are often represented as matrices, with major dimensions of the business listed on the vertical axis and levels of maturity on the horizontal axis. The individual cells contain various objects relevant to the intersection of the dimension and maturity level such as descriptions, definitions, criteria, questions, capabilities and metrics.
What is a Maturity Model useful for?
Maturity models are effective for a variety of purposes. Firstly, the very creation of maturity model forces organizations to analyze and properly structure the problem to be addressed. Secondly, they facilitate the creation of goals and plans, both short and longer term. Thirdly they provide a basis to help organizations assess realistically where they are in their transformation journey. Allowing them to more effectively invest in their transformation programs.
TM Forum’s approach
Currently the team are in the process of initiating a formal TM Forum Project team and continuing to develop and refine the workshop output. The project team has agreed that TM Forum Live! in Nice, France, May 15-18, 2017 will be the launch point for phase 1 of the Digital Maturity Model. In order to achieve these ambitious goals, the team have set a schedule of global workshops to facilitate moving from development to validation, including London, January 23-24, Barcelona, February 26 and Amsterdam, April 6.
HighlightsGo to Resources
DMMM WORKSHOP – BARCELONA
The Digital Maturity Model and Metrics workshop taking place on February 26 in Barcelona is a validation session with both business and technology Digital Transformation SMEs.
Download DMMM WHITEPAPER
The communications services industry need an agreed roadmap that describes the journey to digital maturity, and a set of metrics to help measure their progress.
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