Collaborative Innovation by Hundreds of Members on 10 Distinct Projects Deliver New Capabilities in Frameworx 15.5
MORRISTOWN, NJ—February 8, 2016—TM Forum, the global industry association for digital business, today announced the latest version of its Frameworx suite of best practices, Frameworx 15.5. The update is packed with a host of new capabilities to help empower companies across multiple industries to drive their digital business forward. TM Forum members can now access the new toolkits, best practices, posters, guides and reports featured in the Frameworx 15.5 update.
“With the digital landscape constantly evolving, we want to ensure that our members can move with agility, tapping into best practices and industry standards that reflect where digital business stands today and where it’s going next,” said Nik Willetts, deputy CEO, TM Forum. “With this latest update, we’ve expanded our Frameworx blueprint for digital success across each of our strategic programs – all made possible through the collaborative innovation created by our members.”
Over the last 6 months, hundreds of individuals from a diverse range of member companies have used TM Forum’s unique collaborative environment in 10 distinct projects to deliver the new features in Frameworx 15.5, working within the context of the Forum’s strategic programs: Agile Business and IT, Open Digital, Customer Centricity, and Security & Privacy.
Agile Business & IT Program
The Agile Business & IT Program helps service providers and enterprises continuously optimize their IT and operations to deliver the speed and flexibility needed to succeed in the digital world – dramatically reducing costs, risks, and time-to-market. The program is focussed on creating a living blueprint for a new generation of service provider support systems to deliver true business agility, and offers expert guidance on how to navigate the complex journey to reach that vision. It provides a common language and frameworks for digital service providers to design and specify their future support systems and provides common requirements and standards for suppliers from which to develop highly interoperable solutions.
The ZOOM project is providing the guidance needed for digital operations transformation. IG1136 Network Service Analysis reveals the challenges of vCPE network services in the hybrid environment; TR224 Identity and Naming provides an identity and naming scheme for TM Forum interfaces that supports hybrid, traditional and virtual network elements and movable software functions. System architects will be interested in IG1118 OSS/BSS Futures Architecture, as it provides an OSS future framework guide examining the impacts of NFV on existing support systems, specifically on B2B2X aspects. The new TR225 Logical Resource Network Function Model has been designed to support data center, virtualization, SDN, NFV and other current initiatives, as well as the existing legacy network.
Important developments from the API project include the new TM Forum Ecosystem API Portal, a hub for developer adoption of TM Forum APIs, and an initial Dynamic API Technical Recommendation document which looks specifically at the topic of metadata. User guides have been released for the new API CTK Conformance Certifications for Product Ordering and Catalog management as well as API REST Conformance Guidelines and specifications for Activation & Configuration and Service Ordering APIs.
Key features from the Frameworx project include a combined Concepts & Principles document outlining the compilation and creation of the core Business Process, Information and Application Frameworks. In addition, a blueprint for Enterprise risk management (GB921R) has been added to the Business Process Framework (eTOM), as well as updates in the Information Framework to the Party, Engaged Party and Customer ABEs to reflect organization structures, privacy management and customer relationships. The Application Framework has released a new Privacy Dashboard and substantially expanded API Management as well as updates to the Functional Decomposition document.
The Revenue Management project has updated its Revenue Assurance Maturity Model based on feedback from operators and has produced a guide book on SDN/NFV Impacts and Implications on Charging and Billing.
Open Digital Program
The Open Digital Program helps service providers, enterprises and their suppliers succeed in the digital world by making it easier to create, build and operate complex innovative services. The goal of the program is to enable an open digital ecosystem where new services can be delivered quickly, easily and securely using a wide range of business models and partners.
Significant progress from this program in Frameworx 15.5 includes an updated TR211 Online B2B2X Partnering Step by Step Guide which walks through the key concepts of the Partnership Lifecycle and the 5 stages to building a partner relationship. It also includes the release of a Digital Ecosystem Reference Architecture (DERA) white paper, highlighting the challenges of interconnecting different ecosystems and outlining an approach to accelerate the technical and commercial integration of those different ecosystems to deliver complex digital services.
Customer Centricity Program
The Customer Centricity Program helps service providers and global enterprises to continuously evolve their businesses by moving beyond traditional customer experience to true one-to-one customer engagement in order to maximize market share, customer loyalty and opportunities for growth.
The contribution of this program to Frameworx 15.5 includes substantial updates to several guidebooks and new use cases, including Data Monetization, Big Data Analytics, Omni Channel and Customer Experience Management. The ROI Calculator has two additional use cases on churn reduction and e-commerce conversation improvement and the 360 Degree View of the Customer has new extensions to the lifecycle model, with new terminology to reflect the experiences of users of digital services. The guide defines an approach for using analytics to get to the 360 degree view and explores the “experience of things” in an IoT world. A Unified Use Case Template for Customer Centricity is also now available, as are hundreds of new additions to the TM Forum metrics repository, bringing the total to over 1,700.
Security & Privacy Program
The key update from this program in Frameworx 15.5 is to TR243 Privacy Management. It now includes a multi-company privacy dashboard template that can be adopted by all organizations and provides a complete overview on how to manage privacy and addresses the individual’s wishes, the aims of the data collecting organization and any relevant legislation.
- Learn more about TM Forum’s Frameworx™ suite of standards-based tools and best practices, including Business Process Framework (eTOM), Information Framework (SID), Application Framework (TAM) and Integration Framework
- Download Frameworx 15.5 assets and deliverables (members only)
- Check out which service providers and technology suppliers have been certified for Frameworx Conformance, and view the latest Conformance news including Telefónica’s recent certification
- Explore online training opportunities for Frameworx, NFV, customer centricity, revenue assurance and more
- Visit TM Forum Inform for cutting edge industry news, features, opinions and analysis
About TM Forum
TM Forum is a non-profit global industry association which helps its members transform and succeed in the digital economy. The collective experience and interests of our member community, comprised of tens-of-thousands of professionals within 900+ market-leading global enterprises, service providers and technology suppliers drives everything we do, from thought-provoking research and publications, to practical guidance, collaboration programs, tools and best practices, hands-on events, and training for business and IT leaders.
Through three key programs – Agile Business and IT, Open Digital, and Customer Centricity – we provide a unique platform for our members to connect and collaborate with individuals and groups from around the world to solve key challenges and rapidly innovate to deliver new services, improve business agility, partner for success, reduce cost and risk, and enhance customer value and loyalty. To learn more about the Forum and join our digital journey as a valued member and collaborator, please visit www.tmforum.org.
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