Convergent services are a complicated and often costly business. Between delivering the service and collecting the cash, there are literally hundreds of problems that can arise, many of them far from obvious.
The costs incurred from making mistakes can be frightening—not only monetarily, but can also impact customer loyalty and your brand. Something like overcharging may lead to bad publicity, regulatory censure, and customer churn.
Service providers need to identify the root cause, which is often buried deep among interconnected OSS/BSS processes and systems.
The TM Forum Revenue Assurance Program has an extensible framework that enables the deployment of effective Revenue Assurance processes across various activities, processes, systems and network technologies.
TM Forum’s Revenue Assurance Program documents the state of the art in Revenue Assurance. Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge.
Revenue Assurance Maturity Model
Provides a consistent framework to benchmark the revenue assurance capabilities of your organization against the industry. The model defines a clear evolutionary path for the development of your revenue assurance capabilities. An annual Revenue Assurance Maturity Model benchmarking survey assesses a service provider’s maturity against the model and compares their own performance to their industry peers.
Revenue Assurance Solution Suite
This suite of best practices, including a guide book, maturity model and KPIs, is the best source of revenue assurance expertise. With quantitative and process-based analysis of revenue leakage, it is fast becoming the de-facto way revenue assurance professionals do business.
Revenue Assurance Business Metrics
A standardized set of metrics covering processes, data integrity, and revenue leakage, providing you with a complete view of your revenue assurance status and trends overtime.
Revenue Assurance Training and Certification
Delivered by renowned revenue assurance experts, TM Forum’s training program provides your staff with the expertise to develop a comprehensive revenue assurance program to drive your company up the maturity model, and to higher profits.
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Includes a guidebook, a maturity model, KPIs, RFx guidance and more.
Insights and trends compiled from survey responses from 146 RA practitioners worldwide, providing business value improvement paths to telecom operators and their RA functions.
Provides a consistent framework to measure the revenue assurance capabilities of your organization. The model defines a clear evolutionary path for the development of your revenue assurance capabilities.
An overview of the impact of SDN/NFV (and intermediate ‘hybrid’ networks) on charging and billing. What can stay ‘as is’, what needs to change, and what are the new monetization opportunities?
TR257 presents the impact of SDN/NFV on charging and billing – highlighting the opportunities resulting from virtualization, pointing out where existing C&B assets will continue to suffice and identifying where gaps exist.
A standardized set of metrics covering processes, data integrity and revenue leakage, providing you with a complete view of your revenue assurance status and trends over time.
Guidelines and requirements for a Revenue Assurance RFx to assist service providers to ask relevant questions and objectively evaluate responses to procure the solution that meets its needs.
Defines risk management techniques to provide communication service providers with the ability to identify their revenue leakage risk areas.
A formal assessment of the maturity of your organization’s revenue assurance operations, as defined by the TM Forum’s revenue assurance maturity model, carried out by a subject matter expert. The assessment will aid strategic as well as short and medium term planning for the evolution of revenue assurance functions, so that the effectiveness of revenue assurance operations throughout the organization can be maximized.
This introductory online course provides an overview of Revenue Assurance, how to apply relevant business processes flows to revenue assurance activities and protect revenue streams.
This two-day, intermediate course provides a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.