Toolkit
Delivering 5G digital customer experience Toolkit
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Overview
The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.
You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
Delivering 5G digital customer experience Toolkit resources
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| Resource Name | Document version | Document type | Team Approved Date | Download |
|---|---|---|---|---|
| 2.0.1 | Best Practice | 2 Dec 2019 | ||
IG1205 Gamification and Continuous Communication with Customers v2.0.0 | 2.0.0 | Introductory Guide | 24 May 2021 | |
| 3.0.0 | Introductory Guide | 24 Jan 2022 | ||
IG1234 Intent Oriented Customer Engagement (IoCE) Guide v3.0.0 | 3.0.0 | Introductory Guide | 29 Aug 2022 |