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Toolkit

Delivering 5G digital customer experience Toolkit

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Overview

The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.

You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?

Delivering 5G digital customer experience Toolkit resources

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Resource Name	Document version	Document type	Team Approved Date	Download
GB1006 Customer Experience Management 2025 Guidebook v2.0.1	2.0.1	Best Practice	2 Dec 2019	For Forum Members Download Log In Register Not a Member? Learn More! Please Log In
IG1205 Gamification and Continuous Communication with Customers v2.0.0	2.0.0	Introductory Guide	24 May 2021	Available to all Download Log In Register Please Log In
IG1203 Capabilities for CEM Concepts and Processes v3.0.0	3.0.0	Introductory Guide	24 Jan 2022	Available to all Download Log In Register Please Log In
Intent Oriented Customer Engagement (IoCE) Guide v3.0.0 (IG1234)	3.0.0	Introductory Guide	29 Aug 2022	Available to all Download Log In Register Please Log In

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