Delivering 5G digital customer experience Toolkit
The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.
You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
|Resource Name||Document version||Document type||Team Approved Date||Download|
|2.0.1||Best Practice||2 Dec 2019|
|2.0.0||Introductory Guide||24 May 2021|
|3.0.0||Introductory Guide||24 Jan 2022|
|3.0.0||Introductory Guide||29 Aug 2022|