Toolkit

Delivering 5G digital customer experience Toolkit

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Overview

The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.

You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?

Delivering 5G digital customer experience Toolkit resources
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