Delivering 5G digital customer experience Toolkit
The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.
You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
|Team Approved Date
|2 Dec 2019
|24 May 2021
|24 Jan 2022
|29 Aug 2022