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How do I enable AI operations using the TM Forum Framework across production and deployment? – TM Forum

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How do I enable AI operations using the TM Forum Framework across production and deployment?

Curated by Aaron Boasman-Patel

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  1. Watch the AIOPs Masterclass to understand how you can exploit the full potential of AI using the TM Forum AIOps Service Management Framework

  2. Address how to redesign the complex service management operations process in order to prepare them to handle and govern AI software at scale

    IG1190: AIOPs Service Management V5.4.0

  3. Redesign and re-engineer your AIOps Configuration Management processes to control all of your configuration in your production environment.

    IG1190A: AIOPs Configuration Management

  4. Update your Change Management Processes to ensure they support AI

    IG1190B: AIOps Change Management

  5. Establish how to integrate new and updated AI-driven components and how to deploy newly released components from Development to Production in

    IG1190C: AIOps Release Management V2.0.O

  6. Approve the readiness and acceptance of the new software for the final delivery and roll-out into the Production environment

    IG1190D: AIOps Acceptance Testing V2.0.0

  7. Update your Knowledge Management Processes to enable AI models to be new active players in the Knowledge Management Process

    IG1190E: AIOps Knowledge Management V1.0.1

  8. Redesign your Monitoring and Event Management Processes and automatically for the early detection and resolution of incidents, filter and correlate events and ensure the integration with other service management processes and trigger the responses to related event.

    IG1190F: AIOps Monitoring and Event Management V1.0.1

  9. Automatically and Proactively manage your Incidents with the AIOPs Incident Management processes to restore the service to end users/customers and recover to normal service operations as quickly as possible and in line with agreed SLAs.

    IG1190G: AIOPs Incident Management V2.0.0

  10. Address the challenges of large-scale AI software in Production and deploy the AIOps Problem Management processes

    IG1190H: AIOps Problem Management V2.0.0

  11. Ensure that the existing components continue working properly, efficiently and effectively despite unexpected situations, technical/technological evolutions, changing environments, obsolescence, changed boundary conditions, new business with the AIOps Application Maintenance Processes

    IG1190I: AIOps Application Maintenance V2.0.0

  12. Understand how to deploy, monitor, maintain and eventually decommission (retire) data and the corresponding data flows in Production

    IG1190J: AI DataOps Management V3.0.0

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Member Resources

  • Open APIs
  • Open Digital Architecture
    • Open Digital Component Accelerator (ODA-CA)
  • Open Digital Framework1
    • Business Process Framework (eTOM)
    • Information Framework (SID)
    • Functional Framework
    • Application Framework (TAM)
    • TM Forum Metrics
    • Member toolkits
  • Member resource library
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