Customer Centricity Toolkits


Do you know how to deliver the service your customers want?

The Customer Centricity Toolkits outlined below enable digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkits aid both in examining every business process to ensure it is optimized to deliver the best customer experience, and the objective measurement of customer experience and bringing this information into all decision making processes with a goal of improving the delivered customer experience.

Note, these resources, like other TM Forum Toolkits, are accessible only to the members of the Forum. If your company is not a member, please fill the Membership Interest Form and we will get in touch with you.

Resources Included