Customer Centricity Toolkit

Do you know how to deliver the service your customers want?

The Customer Centricity Toolkit  enables digital service providers to transform their businesses to increase their focus on delivering good customer experience. The toolkit aids both in examining every business process to ensure it is optimised to deliver the best customer experience, and the objective measurement of customer experience and bringing this information into all decision making processes with a goal of improving the delivered customer experience.

Resources Included


Document type: Toolkit
Strategic program: CEM & Data Analytics
Security: Member