TM Forum — How to manage Digital Transformation, Agile Business Operations & Connected Digital Ecosystems
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Digital Ecosystem Management

According to McKinsey, 1/3 of annual revenue ($60 trillion) could be shifted to digital platforms by 2025. New IoT services are often delivered through complex ecosystems, but how do you decipher the multiple partnerships, business models and increasingly complicated network of stakeholders in an open digital ecosystem and create strategies to figure out the challenges and opportunities for your business?

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Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

How do you leverage a platform business model approach to succeed in the era of digital disruption?

We offer the best professional executive training courses, coaching and workshops to help you rapidly identify, onboard, manage and grow deep, meaningful relationships and alliances with strategic partners that underpin the digital economy.

Training courses

Digital Business Ecosystems

Understand how ecosystems are changing the fundamentals of the business world and get an introduction to a common language, a way of thinking and a methodology to help you plan, map and model the ecosystem.
Learn how TM Forum’s best practices models, guidelines and blueprints can be used to design and define business ecosystems based on key inputs, impacts, drivers and business models that should be considered for managing IoT or digital services projects.

Fundamentals course→
Practitioner course→

Customer Centricity

Discover how to leverage TM Forum’s tools and best practices to find pragmatic solutions to transforming the culture and processes of your organization for optimum customer experience excellence.
Learn how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer.

Fundamentals course→
Practitioner course→

Revenue Assurance

Build your expertise with this foundation level course exploring the core principles of detecting, investigating, correcting and preventing revenue and cost leakage.
Then continue with the two-day, intermediate course to get a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.

Fundamentals course→
Practitioner course→

Guy Lupo, Telstra, outlines the Catalyst project, Automating Network as a Service, demonstrating the orchestration of services allowing CSPs to build automated, model-driven digital ecosystems. Read more

Services

Coaching

Our subject matter experts will help you translate the knowledge you have gained in the training courses to an implementation plan in your specific business case. Learn more.

Contact us to arrange Coaching for your team

Workshops

Bring together executive level team members for highly interactive workshops to gain a common understanding and build a strategic action plan. Learn more.

Contact us to arrange a workshop


  • Upcoming events
  • Past events
  • Webinars

Without TM Forum’s Business Process Modeler training and knowledge certification, it would have been impossible to consolidate STC's consumer, business and wholesale services on a single platform.

Ahmed F. Fahmy, Senior Program Manager, STC

I found the Business Process Fundamentals course to be both enlightening and fascinating. In my experience, the IT world rarely has the opportunity to derive best practice, let alone follow it. To find that “proven” methods for building stability do exist in the IT world was quite refreshing, and I look forward to using the TM Forum’s Business Process Framework in my role.

Miquel Huijbregts

Ziggo

We strongly recommend the training for associates who are into solution designing/architects. The training helps the resource to gain knowledge in processes, frameworks, domain, architecture designing, identifying solutions, products & customer engagement process.

Maria Geo

M/sTata Consultancy Services Limited, TCSL

The training helped us to understand what Frameworx is and is not, and gave us an understanding of how we could employ the standards, the benefits of doing so and even extending it to better fit our context. In particular the custom built training brought in-house is highly recommended if you are running a specific project. The training gave us the opportunity to obtain specific answers and the “how-tos” relevant to our project.

Lula Chee

SingTel Group Centre of Operational Excellence

We would recommend the training as it helps to establish a common language to be used with customers and internally and to formulate what we offer not only in terms of application functionality but also business processes and business entities supported.

This statement contains the opinions of individuals and does not reflect the opinion of CSG International company.

Global Services

CSG International

Featured Resources & Reports

DOWNLOAD

eBook

Navigating the IoE Roadmap of Challenges: Insights and opinions for digital business. Turning business strategy into reality.

TOOL

Curate Fx

The tool for digital ecosystem management within and beyond your organization.

INNOVATION

Catalyst Projects

Explore the proof-of-concept projects working on topics such as ecosystem management, IoT, blockchain and monetization. 

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Online Training

Courses now available at the click of a button. Easily access the knowledge and…

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OTF2025

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