How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
The Customer Experience Maturity Model GB962B has had a complete revamp to align it with the Digital Maturity Model V4.0.2 and now includes the new 6th Data dimension. Organizations will be able to map their customer experience management maturity, through guided assessment, to the six dimensions of Experience, Strategy, Technology, Operations, Culture and Data. As a result, organizations will be able to identify areas for improvement that will translate across their entire organization and operations putting customers at the center of their business activities.
TM Forum plays a leading role in educating the industry on innovative new approaches to accelerating digital transformation. We offer all of the critical enabling technologies and know-how for moving toward agile modularized platform-based architectures.
The following courses are available:
- TM Forum Open API Fundamentals – available self-paced online or expert-led on-site or virtual classroom
- TM Forum Open API Practitioners’ Course – expert-led on-site or virtual classroom
Who: Dialog Axiata & Axiata Digital Labs, both part of the Axiata Group
What: A complete digital customer experience transformation, personalization and automation initiative across app, web, retail customer experience store, kiosk, contact center and social media channels
How: Buy-in at group level to a culture of innovation, upskilling and measurement, supported by TM Forum’s Digital Maturity and AI Maturity Models; conformance to the Open Digital Architecture and Open APIs, part of the Open Digital Framework; and participation in the Catalyst Program
The increasingly complex multi-partner digital services value chain raises new challenges in terms of ensuring time-to-market, seamless management, cost-effectiveness and revenue sharing.
In order to meet these challenges, TM Forum members including the world’s largest service providers and suppliers, have been working to develop APIs that enable the open digital ecosystem and provide critical management functionality to digital services.
Learn what drives value for your customers, and how to enhance your customer experience and create a sustainable competitive advantage through AI-led customer value management (CVM).
Recorded on Sep 13, 2022.