Enabling Simplicity in Measuring Business Performance
Understanding the performance of your business is a critical aspect of managing transformation. Knowing how you compare to the industry in key operational areas, such as web self-service or new mobile services, will guide your transformation investment.
TM Forum Business Metrics—part of the Frameworx suite of standards—are mapped to the Business Process Framework. They provide a way for you to measure success based on a holistic and balanced scorecard that covers:
- Revenue and margin: A view of fiscal performance
- Customer experience: Measures that impact the end-customer’s reaction to the service offering
- Operational efficiency: A view of cost and expense drivers
More than 170 service providers from over 65 countries use TM Forum Business Metrics and Business Benchmarking performance data to:
- Facilitate business decision-making
- Assess business health, reveal problems, and drive improvements
- Support business cases and budgeting
- Track business performance against best-in-class peers worldwide
Business Metrics and Benchmarking Program participation is FREE to service provider members of TM Forum. TM Forum Benchmarking is unrivalled in its detail, scale, and value for money.
Developed by service providers, for service providers, the Programs define and gather quantitative metrics ranging from tactical to business performance data and conduct qualitative surveys on topics of service provider interest.
And because they are standardized, the metrics allow cross-industry comparison year-on-year, enabling you to plot trends and make informed business decisions.
TM Forum Business Metrics and Benchmarking stand alone in providing high quality, objective, standard business performance data to the industry to support lean operations and business transformation.
With Business Metrics Automation, benchmarking is simplified. TM Forum’s Business Metrics Automation program works with software suppliers and consultants to incorporate TM Forum’s standardized Business Metrics into products and solutions, allowing service providers to automatically upload metric data into the TM Forum Business Benchmark Database rather than collating and entering that data manually. Ensure consistent, accurate, and apples-to-apples comparisons for both benchmarking studies and internal dashboards by procuring products with TM Forum Business Metrics built in.
The Business Metrics Automation Certification program certifies that a software supplier's product is able to interact securely with the TM Forum Business Benchmarking database, including uploading data for the specified standard metrics in the correct format, generating queries, and downloading the query results for use in embedded product dashboards.
Get Started with Business Metrics
Business Benefits
- Cross-industry comparisons year-on-year for plotting trends
- Consistent comparison with industry peers via TM Forum’s Benchmarking Program
- Procurement of software solutions that embed TM Forum metrics, which speeds implementation and simplifies the benchmarking process
- Rapid gathering of metrics, since the metrics have already been defined and you do not have to rationalize proprietary metrics from different suppliers
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